Accounts Receivable Manager

Accounts Receivable ManagerThe Accounts Receivable Manager is responsible for overseeing and managing the daily accounts receivable function, including invoicing, cash application, collections, and customer account management. This role leads the AR team, ensures adherence to policies and procedures, and serves as a key liaison between the accounting department and internal stakeholders. The AR Manager plays a critical role in maintaining cash flow, improving AR performance, and driving process improvements across the function.Key ResponsibilitiesSupervise, mentor, and develop AR team members, including Accounts Receivable AssociatesAssign and prioritize workloads to ensure timely and accurate completion of AR functionsConduct regular performance reviews, provide coaching, and support professional developmentServe as the primary point of escalation for complex billing disputes, unresolved collections issues, and customer account exceptionsOversee and review preparation, issuance, and accuracy of customer invoicesSupervise cash application processes, ensuring payments are posted accurately and timelyReview and approve customer profile setups, invoice creation, and account updatesManage client onboarding activities including portal registrations and vendor/supplier form completionDevelop and implement collection strategies to minimize past-due balances and improve DSO (Days Sales Outstanding)Monitor aging reports and escalate high-risk accounts as appropriateReview and approve write-offs, credit memos, and payment adjustments within established policy thresholdsOversee resolution of billing discrepancies, short payments, and unapplied cashManage customer advances, reimbursable expenses, markups, and other fee typesPrepare and present AR performance reports including aging analysis, cash forecast, and collection trends to managementMonitor key AR metrics (DSO, collection effectiveness index, bad debt) and identify areas for improvementProvide data and analysis to support month-end and year-end close processesAssist with internal and external audit requests, providing documentation and supporting schedulesReview, update, and enforce AR policies and credit proceduresIdentify and implement process improvements and automation opportunities to increase efficiency and accuracyEnsure team compliance with internal controls and company policiesCollaborate cross-functionally with client management, client leads, and operations teams to resolve billing issues and streamline workflowsMaintain confidentiality and exercise discretion with sensitive financial and customer informationManage miscellaneous AR-related tasks including expense backup retrieval, bank deposits, and ad hoc requestsSupport system administration tasks within accounting and ERP platforms as neededQualifications & SkillsEducationAssociate or bachelor's degree in Accounting, Finance, Business, or a related field requiredExperience8+ years of accounts receivable or general accounting experience2+ years in a supervisory or team lead capacityDemonstrated experience managing collections, dispute resolution, and AR reportingTechnical SkillsProficiency in accounting or ERP systems; QuickBooks Desktop and NetSuite strongly preferredAdvanced proficiency in Microsoft Excel (pivot tables, VLOOKUPs, data analysis)Familiarity with customer billing portals and vendor/supplier registration processesExperience handling client billbacks and resolving billing discrepancies in a timely manner.Core CompetenciesStrong leadership, coaching, and team development skillsExcellent analytical and problem-solving abilitiesHigh attention to detail with strong organizational and time management skillsEffective written and verbal communication skills, including the ability to interact professionally with clients and internal stakeholdersAbility to manage competing priorities in a fast-paced environmentSound judgment and discretion when handling confidential informationIn-office schedule: Hybrid – 4 days/week in CA officeThe Lede Company is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.ABOUT THE LEDE COMPANYThe Lede Company is a full-service strategy, communications and social impact consulting firm, specializing in corporate, entertainment, brand and nonprofit sectors. With dedicated Talent, Music, Strategic Communications, Brand, Content and Social Impact divisions, we work with our clients to advance business and social outcomes through innovative storytelling, media, campaigns and partnerships. Our service offerings draw on our expertise, relationships, and resources, all of which enable us to exceed client expectations and ultimately, deliver results.