Accounts Receivable Coordinator

Accounts Receivable CoordinatorAt Ellis Porter, our goal is to improve the immigration experience for employers and individuals so they can thrive in a smaller world. We are a team of dedicated immigration professionals who believe passionately in the economic, cultural, and human value of immigration. We help clients navigate complex, high-stakes decisions with refreshingly clear guidance, creative strategies, responsive service, and genuine empathy.We are immensely proud of our culture at Ellis Porter.

It's grounded in the belief that people do their best work when they feel trusted, supported, and encouraged to bring their whole selves to work. We take our work seriously, but not ourselves. We do not tolerate drama, and jerks are not allowed.

It's not what you would expect from a typical law firm, because we are not a typical law firm.In the demanding, ever-changing world of immigration, our processes and tools continue to evolve, and we look for Porters who approach change with adaptability, curiosity, and a desire to keep improving how we serve one another and our clients. If you believe great work can be both high-performing and human, come join us and help make a difference.Position Summary:As an Accounts Receivable Coordinator, you will be responsible for supporting the firm's billing and collections operations, assisting attorneys and legal teams with client financial matters, and delivering exceptional client service. You will play an important role in ensuring invoices, account records, and collection follow-up are completed accurately, professionally, and on time.

In this role, you will develop an understanding of the industry-specific terms and processes unique to immigration law while building practical experience across billing, e-billing, client communication, accounts receivable, and collections.What You'll Do:Prepare, review, edit, finalize, and distribute client invoices, including electronic billing through client portals and LEDES formatsHelp ensure invoices are accurate, complete, and submitted on time in accordance with client billing guidelines, deadlines, and invoicing requirementsRespond to routine billing inquiries and support the resolution of invoice discrepancies, rejections, and submission issues by coordinating with clients, attorneys, legal assistants, and internal stakeholdersMonitor accounts receivable aging for assigned clients and conduct timely follow-up on outstanding balances, payment commitments, invoice status, and past-due accountsMaintain accurate records of billing activity, client communications, collection efforts, payment commitments, and account statusIdentify and escalate complex, high-risk, disputed, or non-responsive accounts as appropriateParticipate in accounts receivable review meetings with attorneys by preparing account information, documenting action items, and completing assigned follow-upBuild and maintain professional client relationships, communicate with tact and discretion about sensitive payment matters related to outstanding balances and payment termsAssist with other projects as assigned by managementWhat Skills and Experience You'll Bring:2+ years of billing, accounts receivable, collections, customer-account support, or related experience, preferably in a law firm or other professional-services environmentExperience with e-billing systems and LEDES invoice formats, such as Legal Tracker, Collaborati, or similar tools, preferred but not requiredStrong analytical and problem-solving skills, with the ability to research routine issues, follow established processes, and escalate matters appropriatelyExcellent written and verbal communication skills, with the ability to interact professionally with attorneys, clients, legal teams, and firm leadershipStrong organization, attention to detail, and ability to manage multiple priorities, client-specific requirements, and recurring deadlinesClient-service mindset, sound judgment, and the ability to maintain confidentiality when handling sensitive client and financial informationStrong Microsoft Office skills, including intermediate to advanced Excel skillsWhat We'll Provide:An opportunity to do challenging, dynamic, highly rewarding work with an inspiring missionA team of intelligent, creative, and dedicated immigration professionals who value respectful, collaborative working relationshipsInclusive firm culture celebrating diverse perspectives, backgrounds, identities, and experiencesPeople-centered workplace policies and flexible work schedules, including remote work opportunitiesCompetitive compensation, health/dental/vision/life insurance benefits, a 401(k)-retirement savings plan with employer-matching, and generous paid time offEmployees working in person at our Troy or Ann Arbor offices enjoy casual attire, lots of free food, and regular opportunities for exposure to international cuisine and cultureDoes this position, and our culture, seem like a good fit for you? If so, we would love to speak with you about joining the Ellis Porter team!Ellis Porter provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.