Accounts Receivable Coordinator (FT)

Accounting Support SpecialistTo provide support documentation and invoices for Resort accounts receivable and member accounts, and to address any questions or concerns that may arise during that process. To catalog and maintain billing files in the system.Essential Duties And ResponsibilitiesResearch and provide support documentation on charges incurred by Resort guest and member accountsMaintain a complete file on all member accounts. To include signed contract, copies of any correspondence sent or received, copies of initiation fee payments and refunds and all pertinent information concerning the membership.Provide timely and accurate billings of all accountsHandle posting of charges, adjustments, and paymentsMaintain a secured file containing all credit card information obtained by the members who wish to participate in our auto-pay programCharge member credit cards on a monthly basis if they participate in the above program. This must take place between the 25th or next business dayMaintain an ongoing spreadsheet containing the member name, number, membership type and amount received for all members which participate in our discounted pre-pay membership program.

This spreadsheet must be updated monthly so as to be accurate and presentable for our year end auditMeet with guests, groups, and members at their convenience as the need arisesVerify the Membership/Village Health Club General Ledger ties to the end of month Membership aging. Address any discrepanciesField calls from guests, groups, and members and address their concerns and questionsCross train in other areas of accounting to assist co-workers when neededFollow-up on billings with timely phone calls to verify receipt of invoices and to field any questions or concerns that may ariseAssist in the collection of past due accountsMaintain a log of past due membership accounts and determine if they are to be suspended or cancelled in the event of non-payment. All accounts must be kept currentMaintain record of Accounting deadlines and monitor their completionAssist in the completion of weekly and monthly reports used by Resort departmentsTo work closely with other departments in resolving concerns that our guests, groups, and members may have in regards to their billingsTo provide strong support in day to day operations of the Accounting DepartmentMaintain a good rapport with fellow employees and reflect a positive attitudeComplete all assignments requested of youMust follow proper grooming and dress standards set forth by the Employee HandbookMaintain open line of communication with supervisorMust understand and abide by environmental practices of the resortOther duties as assignedEducation/ExperiencePreferred candidate would have minimum of 2 years college experienceAccounts Receivable and/or Accounting experience is requiredStrong computer skills in Excel and WordPrevious Abacus knowledge a plusOther Skills And AbilitiesCandidate must have proper listening skillsCandidate must be able to maintain patience and professional attitude when dealing with issues that may ariseCandidate must have the ability to comfortably handle confrontationCandidate must have ability to manage, maintain and hold private highly confidential informationTypical Physical DemandsMust be able to sit for long periods of timeMust be capable of lifting or moving documentation boxes weighing up to 50 lbs.Typical Mental DemandsThere are deadlines that must be met. These include daily, weekly, and monthly deadlines.

Candidate must have the ability to work comfortably with these deadlines and meet them as required.This position is a direct reflection on the billing department of the Resort. Candidate must be able to listen, engage and resolve difficult issues that guests may present.Among many duties, this position involves collection of assets due the Resort. Candidate must be comfortable in making collection calls, informing individuals that accounts may be closed, privileges withheld or involvement of collection firms.Working ConditionsMust be able to work in a fast-paced environmentMust be comfortable with the pressure of deadlinesMust be capable of maintaining a professional attitude when dealing with difficult phone conversationsNative American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment.

This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.