Accounts Receivable Collection Specialist I

Accounts Receivable Collection Specialist IArthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking an Accounts Receivable Collections Specialist I to manage an assigned accounts receivable portfolio to meet established collection goals while supporting aggressive sales growth. If you are interested in working, learning, and professionally advancing in a fast-growing global organization with great resources and opportunities, then apply to join our talented team and support us in Helping Surgeons Treat Their Patients Better™.Essential Duties and Responsibilities:Manage the customer facing relationships for assigned customer portfolioProfessionally negotiate payment agreements within assigned authority for past due customers to align with our mission, strategic objectives and quantifiable goalsReview blocked order queue throughout the day to make ship/hold decisions and related action items on managed accountsActively collect on past due balances by prioritizing efforts to meet collection and other KPI targetsDocument attempts, contacts and agreements made by phone and email regarding delinquent balancesCoordinate the resolution of disputes and inquiries with internal departmentsDevelop and foster client relationships, both internal and external, by establishing connections with key personnel to effectively address collection issuesPerform ad-hoc requests and analysis for internal customers, including Finance LeadershipTravel as required by department needsDomestic AR Business Collection Specialist:Manage and resolve customer billing, payment, service and delivery disputes by partnering with agencies, internal sales, A/R resolutions sales tax, customer service, loaners and repairs teamsManage and maintain assigned portfolio requiring collaboration and communication with customers, agency owners, regional directors and various internal departmentsResearch and evaluate data to make informed decisions, solve collection problems and maintain a strong business relationship with our agenciesAdditional Duties & Responsibilities:Frequent use and general knowledge of accounts receivable, customer service and credit & collection policies and procedures.Gain experience in multi-tasking and prioritizing workAbility to develop solutions to a variety of problems of moderate scope and complexity.

Refers to policies and practices for guidance as neededEducation/Experience:High school diploma and 2+ years of relevant experience required Or Equivalent Associate's Degree in Accounting, Business or Finance/EconomicsSpecialized Skills:Intermediate Microsoft Office skillsBasic knowledge of SAP ERP system or equivalent to perform most job functionsProblem solving and analytical skills with high attention to detailArthrex Benefits:Medical, Dental and Vision InsuranceCompany-Provided Life InsuranceVoluntary Life InsuranceFlexible Spending Account (FSA)Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)Matching 401(k) Retirement PlanAnnual BonusWellness Incentive ProgramFree Onsite Medical ClinicsFree Onsite LunchTuition Reimbursement ProgramTrip of a LifetimePaid Parental LeavePaid Time Off Volunteer PTOEmployee Assistance Provider (EAP)All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.