Accounting Service Desk Specialist

To support strategic initiatives, the remote Accounting Service Desk Specialist will manage and resolve accounting and billing inquiries, acting as a vital link between billers, attorneys, and clients while ensuring high-quality service delivery. Key responsibilities Assess and resolve accounting and billing inquiries from internal and external stakeholders, referring out-of-scope issues as necessary Maintain precise records of actions and resolutions within the ServiceNow ticket system and through email correspondence Provide proactive updates and clear information regarding accounts and billing to ensure stakeholder support throughout the ticket handling process Required qualifications High School Diploma or GED required; Associate's Degree in Accounting or Finance preferred 2+ years of accounting or billing experience within a law firm or professional services organization Experience with Aderant is required; familiarity with Chromeriver or Kofax is highly preferred Ability to work under pressure and manage competing demands in a fast-paced environment Strong analytical abilities and initiative to research next steps for excellent service delivery