Job Title: Account Support Representative
Classification: Full-Time, Temporary (90-Day Assessment Period); Non-Exempt
(Opportunity for transition to Regular Full-Time Employment with Benefits)
REMOTE POSITION FOR ARIZONA APPLICANTS ONLY
-Must be able to pass background check.
-Schedule: Tuesday-Friday 8am-5pm.
Job Summary
The Account Support Representative supports and reconciles accounts receivable with a strong emphasis on resourcefulness, accuracy, timeliness, and follow-through. This role works closely with the Owner, Director of Accounts Receivable, and account support team to deliver high-quality service and execute essential administrative, billing, and client-support functions.
This position is intentionally structured as a full-time, temporary role to allow both the Company and the employee to assess mutual fit, performance, and long-term alignment. The goal of this role is to identify and transition the right individual into a regular full-time position following a structured evaluation period.
Position Structure & Assessment Plan
This role is hired as a full-time temporary position with an initial 90-day assessment period.
During this time, the employee will receive training, support, and regular feedback while performing the full scope of the role. At or before the 90-day mark, the Company will conduct a formal review to evaluate:
- Role competency and accuracy
- Ability to manage workload and priorities
- Communication and collaboration with internal teams and clients
- Alignment with Company values, processes, and expectations
Following this review, one of the following outcomes may occur:
- Transition to a regular full-time position with eligibility for the Company’s full benefits package
- Extension of the temporary role if additional assessment time is needed
- Conclusion of employment if the role is determined not to be a mutual fit
This structure allows for transparency, clear expectations, and thoughtful decision-making for both parties.
- Coordinate billing and reimbursement processes, including accounts receivable, collections, authorization facilitation, and payment coordination
- Manage client accounts and implement billing and collections procedures aligned with client systems and workflows
- Track insurance claims to ensure timely payment and appropriate follow-up
- Prepare, post, verify, and record customer payments and A/R transactions
- Maintain and audit databases; perform data entry, reconciliation, and reporting
- Review internal policies and procedures to ensure billing compliance
- Assist with provider credentialing and contracting as needed
- Work with clients and insurance providers to resolve claim denials and billing issues
- Maintain accurate, complete, and up-to-date customer records
- Support client-specific initiatives and general project coordination
- Build strong client relationships to support satisfaction and issue resolution
- Ensure compliance with HIPAA and uphold confidentiality standards
- Use AI tools, including large language models, to support workflows such as summarizing issues, drafting appeals or client communications, and creating documentation (training provided)
- Perform other duties as assigned
Required Experience / Education
- Minimum of 6 months of billing or accounts receivable experience
- ABA industry experience preferred
Required Skills & Abilities
- Working knowledge of billing and accounts receivable best practices
- Strong customer service skills with a client-focused mindset
- Clear, professional verbal and written communication
- Ability to establish and maintain trusted working relationships
- Excellent attention to detail and organizational skills
- Analytical, resourceful, and proactive problem-solving approach
- Ability to work effectively in a fast-paced and deadline-driven environment
- Proficiency with Microsoft Office, billing platforms, and relevant databases
- Comfort using ethical AI-supported tools as part of daily workflows
- Knowledge of HIPAA and commitment to confidentiality
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer