Account Supervisor, Client Services (Phoenix)

The Account Supervisor, Client Services, serves as the client’s main point of contact on a day-to-day basis, ensuring that projects are delivered on-strategy, on-budget and on-time. They are responsible for the initiation of all marketing, creative, media, production, and research projects for the client and working with a support team to execute deliverables. The ideal candidate has proven success managing complex timelines, meeting deadlines, leading teams, and anticipating upcoming issues to proactively partner with senior management to resolve them.
Responsible for the planning, development and leading a team of 4 or more to execute advertising activities for each client, including creative brief and critical path, in accordance with client’s objectives and budget.
Proficient in all aspects of campaign development, including brand strategies, integrated creative campaigns, production from start to finish, and final delivery of assets across a variety of channels.
As the main point person to the client, regularly initiate and manage all client correspondence, including scope of work and cost estimates.
Proactively initiate new projects and work with support teams to manage timelines for all creative projects and media assignments.
Provide timely and ongoing budget management and reporting.
Consult with creative, media and research teams to communicate client objectives and to develop strategic solutions.
Collaborate with traffic management on the development of project estimates.
Use critical thinking skills to assist support teams so they can manage projects through agency systems including but not limited to opening of jobs, providing details, completing tasks and tracking timelines.
Keep the client informed on the status of all projects including completion and distribution of weekly status reports, production timelines or other verbal or written updates.
Responsible for client review and approval of project estimates.
Coordinate with production staff/vendors to ensure that products are delivered on time and meet quality standards
Coordinate the development of the evaluation and analysis of advertising activities.
Ensure all key members of the account team have reviewed and proofread all material, approved copy, proofs, etc.).
Monitor all client projects and campaigns to ensure they remain on strategy and meet business KPIs, utilizing appropriate reporting tactics.
Work with traffic management team to ensure timeline, deliverable details, and deliverable changes are communicated and trafficked out accordingly.
Build rapport and credibility with clients based upon trust, account service delivery and expert counsel.

Experience training new hires/evaluating direct report performance/providing direct report feedback.
Experience working with multiple clients at one time with a high volume of projects
Experience developing and managing budgets.
Self-starter that is resourceful & has a high level of personal accountability.
Demonstrated account leadership, initiative, and willingness to assume greater responsibility.
Confidently lead, motivate, and influence project progress.
Excellent organization and time management skills.
Solution-oriented and ability to prioritize projects under pressure.
Confidence to manage challenging clients assertively and tactfully.
Understanding of Google Suite (Docs, Sheets, Slides, etc.).
Understanding of Microsoft Suite (Excel, Word, PowerPoint, etc.).

Bachelor's degree in Communications, Advertising, Marketing or Business related preferred or combination of education and experience.
~2-3 years' experience managing direct reports.
~ Well-versed in full-service agency offerings.
~ Experience with project management tools such as Workamajig and Advantage


Prolonged periods of sitting at a desk and working on a computer.
Typically working in an office with occasionally working outdoors on location at client sites.
Travel requirements - In town travel necessary, occasional overnight travel needed.