Account Services Representative

Job Description

The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.

Responsibilities

• Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
• Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
• Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments

• Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer’s circumstances
• Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
• Perform any necessary calculations pertaining to fees, time periods, or dates

• Grow the company through identifying sales lead generation opportunities, promoting Cox services, and offering service contracts. Add contracts as authorized by customers
• Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting

Qualifications

• 6 months work experience providing service directly to customers
• 6 months experience using a computer in a work or non-work setting
• High school graduate or GED or equivalent work experience
• Eligibility to work in the United States

• 6+ months experience working in a position that requires meeting sales goals
• 1 – 2 year work experience in a customer service role, not specific to just Call Center
• Strong aptitude for helping customers and a customer experience focus
• Enthusiastic and personable
• Must be able to work in a call center or highly structured environment
• Strong computer skills and be able to navigate through multiple screens
• Ability to adapt to constant change
• Demonstrated solid work history.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: