Job Description
The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.
Responsibilities
Promote Quality Customer Experience
* Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
* Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
* Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
Problem Solving
* Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer's circumstances
* Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
* Perform any necessary calculations pertaining to fees, time periods, or dates
Drive Business Growth
* Grow the company through identifying sales lead generation opportunities, promoting Cox services, and offering service contracts. Add contracts as authorized by customers
* Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting
Qualifications
Minimum
* 6 months work experience providing service directly to customers
* 6 months experience using a computer in a work or non-work setting
* High school graduate or GED or equivalent work experience
* Eligibility to work in the United States
Preferred
* 6+ months experience working in a position that requires meeting sales goals
* 1 - 2 year work experience in a customer service role, not specific to just Call Center
* Strong aptitude for helping customers and a customer experience focus
* Enthusiastic and personable
* Must be able to work in a call center or highly structured environment
* Strong computer skills and be able to navigate through multiple screens
* Ability to adapt to constant change
* Demonstrated solid work history.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: #J-18808-Ljbffr
The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.
Responsibilities
Promote Quality Customer Experience
* Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
* Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
* Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
Problem Solving
* Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer's circumstances
* Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
* Perform any necessary calculations pertaining to fees, time periods, or dates
Drive Business Growth
* Grow the company through identifying sales lead generation opportunities, promoting Cox services, and offering service contracts. Add contracts as authorized by customers
* Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting
Qualifications
Minimum
* 6 months work experience providing service directly to customers
* 6 months experience using a computer in a work or non-work setting
* High school graduate or GED or equivalent work experience
* Eligibility to work in the United States
Preferred
* 6+ months experience working in a position that requires meeting sales goals
* 1 - 2 year work experience in a customer service role, not specific to just Call Center
* Strong aptitude for helping customers and a customer experience focus
* Enthusiastic and personable
* Must be able to work in a call center or highly structured environment
* Strong computer skills and be able to navigate through multiple screens
* Ability to adapt to constant change
* Demonstrated solid work history.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: #J-18808-Ljbffr
Account Services Representative in phoenix at Unknown Company
This position is listed as contract and onsite.