About the Organization For more than 80 years, First Southern has been focused on meeting the financial needs of customers in the Shoals area with outstanding service. We have now expanded our outstanding service to Marshall County, AL; New Albany, MS; Bronson, FL; Clermont, FL; and Texarkana, AR! We are an independent community bank with leading edge technology but deliver it with a local flair. Our employees take pride in doing what is best for our customers and the bank.
Open Date 8/7/2026
Position Account Services Representative II
Category Customer Service & Retail
Description
Deep Roots, Home Grown, Still Growing… We’re Hiring ! Our mission is to deliver valuable and tailored solutions to our broad family of customers in an environment of approachability and excellence. We are looking for a team member who is focused on delivering passionate and consistent excellence, being a great team player, and embracing a diversity of ideas. First Southern Bank is looking for an Account Services Representative to join our team in Texarkana! The Account Services Representative’s responsibilities include providing exceptional customer service to current and prospective customers, accurately and efficiently processing transactions in accordance with established policies and procedures, answering questions regarding accounts, loans, statements, products, and services, identifying opportunities to provide financial solutions that meet their needs, and opening new accounts as appropriate.
Essential Duties and Responsibilities:
- Provide the highest level of customer service in a positive, courteous, and enthusiastic manner to associates, customers and the community
- Build and maintain relationships with customers; identify customer needs and provide education on our products and services
- Identify and serve customers with account transactions
- Receive and record cash, checks, and payments
- Process cash and check withdrawals
- Assists customers with opening and closing of accounts
- Reconcile cash drawers
- Provide loan processing support to the lending staff as needed
- Maintain a strong working knowledge and adhere to bank policies, procedures, and systems
- Performs account maintenance and ensures accuracy by timely follow up and verifications
Requirements:
- Minimum education – High School diploma or equivalent
- 2+ years of customer service experience; highly preferred in a financial institution
- Excellent computer and communication skills (in person, phone, and email)
- Ability to operate in a team environment to accomplish shared goals
- Ability to prioritize multiple demands
- Friendly, courteous, and professional disposition
- Detail oriented with a high degree of accuracy
Equal Opportunity Employer Veterans/Disabled
Exempt/Non-Exempt Non-Exempt
Full-Time/Part-Time Full-Time
Location Texarkana Branch
Shift Days
Pay Range $39,000.00 - $50,000.00 per year
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.
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