Account Services Director

Working remotely, the full-time Account Services Director will manage service delivery for assigned multi-line accounts, serving as a key contact for internal partners and brokers while resolving complex issues and enhancing customer experience through continuous process improvement. Key responsibilities: Direct and coordinate service delivery on assigned account portfolio Act as the primary point of contact for internal business partners and servicing brokers Handle complex tasks and escalated issues, ensuring compliance with regulatory standards Required qualifications: 5+ years of experience in commercial account service or a related insurance field Bachelor's degree and/or relevant insurance designation preferred Expertise in Workers Compensation, Auto, General Liability, and other multi-line insurance products Proficiency in Microsoft Office Suite and knowledge of insurance platforms such as SmartSheets and ImageRight Strong ability to develop and maintain relationships with key partners