Account Services Coordinator, Wholesale Apparel

• Ensures timely 24-48 hour and accurate order entry
• Establish checks and balances to ensure all orders are captured, processed and checked for accuracy
• Order allocations and fulfillment; Review inbound product reports, partner with imports and warehouse, drop picks to warehouse, manage shortages, follow routing requirements.
• Daily management of order file to review all new orders processed and goods received
• EDI processing and managing EDI hold file, and EDI revisions
• Point of contact for our retail partners for shipping inquiries, order inquiries, extensions, corrections and maintenance.
• Review, update and retrieve information from external vendor/accounts portals as needed
• Ownership of order file throughout lifecycle of orders.
• Partners with sales to quickly resolve issues that prevent or delays the order management process
• Support ecom businesses providing product attribute details and images onto customer portals or templates, requiring heavy data entry.
• Work closely with both internal and external business partners. Sales, marketing, Design, buyers, operations, ecom business point person

Reports and Disciplines

• Run /Review daily reports for order file accuracy and order fulfilment. Ex) Unconfirmed, Open order, past cancel, confirmed not shipped, oversolds
• Update and review with sales weekly open order with updates for problem preventing and problem solving
• Review Flash Report
• Attributes/Copy – Retrieving, organizing and distributing all account required attributes (country of original, inseam, care instructions, UPC’s, prepack information etc…) Populating all requested information into accounts excel spreadsheets
• Images – pull images for the accounts (front, side, back)- rename all images to match the accounts requirements and download to a file to share with the account.
• Attributes and images into accounts portals – currently maintaining Kohl’s, Walmart, HSN, Macys, Dillard’s, Direct to Consumer, Belk, Catalog accounts…
• Data Sync/item set up – Handle all order information set up and publishing from RLM to Salsify and then to Retail Link for all retail orders for all Walmart private label brands and branded businesses.
• Direct to Consumer Accounts – making sure all attributes and images are properly displayed on their website.
• Market Kick off meetings with Sales and Marketing
• with Sales/Marketing on photo shoot lists needed for upcoming season
• with marketing on all photo shoots, images, and color corrections needed for Accounts attribute sheets/websites

Requirements

• 2-3 years of related experience preferred
• RLM and PLM experience a plus
• Proficient in MS Office and Excel (formatting, sorting, formulas, etc.) required.
• Analytical/detail-oriented
• Strong organizational and problem solving skills
• Team player and able to work independently
• Able to produce efficiently in a fast paced environment
• Strong communication skills & ability to prioritize
• Ability to prioritize/manage multiple deadlines and keep files/email records organized
• Must be analytical/detail oriented and have good grammar skills to maintain accuracy and consistency on Walmart website (Supplier One / Retail Link)

Salary Range: up to $80K *Actual base salary for this role within the above range will be based upon experience, qualifications and/or assigned unit.

We are an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.