Account Services Coordinator

Oscar de la Renta is hiring an Account Services Coordinator to join our team. The primary responsibilities are ensuring a positive account experience, while balancing the processing of sales orders and functioning as a liaison between multiple departments within the office. This position also plays a crucial role in the company meeting invoice goals, by partnering with production and our warehouses. This role is in office Mon-Fri in our midtown Manhattan office.

Key Responsibilities

• Serve as a point of contact for account/retail services issues. Build and maintain account relations by demonstrating strong interpersonal skills, effective communication, and interactions.
• Sales order entry and RTV management across all territories
• Coordinate and assist with team and department projects including participating in identifying and implementing process improvement idea.
• Communicate daily with both Domestic and International major accounts and boutiques.
• Support ODLR store associates’ ad hoc needs
• Work closely with the Production team to monitor the production of sales orders and ensure that merchandise ships within allocated delivery windows.
• Serve as a liaison between different teams, including the Warehouse team.
• Run and analyze daily sales order reports Release goods for shipping in accordance with customers’ terms.
• Work closely with the Raw Materials team in order to fulfill customer fabric orders.
• Process all incoming EDIs from major accounts and maintain status logs
• Participate in special assignments as required to meet business needs.

Skills and Experience

• Retail experience preferred with knowledge/understanding of inventory
• Excellent communication and organizational skills
• Very detail oriented and strong time management skills
• Must be driven and able to prioritize multiple tasks
• Ability to follow up on pending issues and ensure resolution with a sense of urgency
• Must be a problem solver
• Ability to work under pressure, in a fast-paced, high-performance environment while maintaining a level of accuracy
• Knowledge of EDI and A2000 is preferred, but not necessary;

Featured benefits

Medical insurance, Vision insurance, Dental insurance, 401(k), Paid maternity leave, Commuter benefits, Disability insurance, Paid paternity leave