Job Summary:
Client Relationship Management
- Manage and maintain a defined book of business with routine outreach and engagement.
- Serve as the main point of contact for escalations, issue resolution, and client planning.
Proactive Outreach & Growth
- Conduct proactive outreach to address volume drops, improve engagement, and drive retention.
- Identify growth opportunities and execute upsell motions aligned with measurable targets.
- Promote monthly campaigns, specials, and new service initiatives.
- Reactivate dormant accounts through targeted outreach.
Training & Enablement
- Lead client training sessions and support go-live calls for new accounts or service changes.
- Participate in ongoing training until all role proficiencies are met.
Operational Coordination
- Partner cross-functionally with internal teams to deliver seamless client experiences.
- Document client interactions and resolutions in Salesforce in real time.
Requirements:
-Bachelors Degree is highly preferred
-At least 2 years of experience in account management, client support, or customer service in a corporate environment
-Proficient in Microsoft Office required, proficient in SalesForce preferred
-Excellent verbal and written communication skills
-Ability to report into a corporate office Monday-Friday
Account Manager in West Palm Beach at Leeds Professional Resources
This position is listed as full time and onsite. It was posted 6 days ago.