Managing relationships with small and medium-sized business clients, the full-time Account Manager, SMB will focus on onboarding, retention, and driving customer success in a remote environment. Key responsibilities Onboard new SMB clients and ensure a smooth transition to services Conduct regular check-ins and business reviews to maintain client satisfaction Collaborate with cross-functional teams to address client needs and improve service delivery Required qualifications Proven experience in account management or customer success roles Strong understanding of SMB market dynamics and customer needs Ability to work independently in a remote setting Experience with CRM tools and customer success software Relevant degree or equivalent experience in a related field