Account Manager

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PeopleSpace - A Best In Class Haworth Partner provided pay range

This range is provided by PeopleSpace - A Best In Class Haworth Partner. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $125,000.00/yr

Additional compensation types

Commission

Direct message the job poster from PeopleSpace - A Best In Class Haworth Partner

PeopleSpace, a privately owned corporation, was formed in California in 2000 by Jesse Bagley & Brian Airth under the name Interior Office Solutions, Inc. (IOS). What started as a small bootstrap operation with a desire to make a difference all those years ago, has grown into a successful operation, A Haworth Preferred Best in Class Partner (a designation earned in multiple years), and a Top 4 Haworth Dealer globally. In 2019, IOS started a new collaboration with Haworth and rebranded under PeopleSpace. Together, we invested in innovative technology and a new approach that delivers an engaging customer experience from start to finish—while expertly addressing every project with a proven process, a single point of contact, and seamless simplicity.

We provide a depth of expertise, cutting-edge research, and flawless customer-focused execution that has made us a top West Coast solutions provider. With clients—in your world and ours’—what matters most is the result. Creating environments to improve employee well-being, culture, engagement, and retention. We are committed to exceeding your expectations.

Specific Responsibilities Include:

• Single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account
• Responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)

Project & Work Order Management

• Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests
• Provides frequent and regular status reports to customer regarding project and work order status
• Coordinates install dates with customer and service team
• Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking budgetary excel summaries and quotes through own effort or in conjunction with dealership personnel (designers, project coordinators, sales coordinators etc.) and presents these to the customer in a timely manner
• Works with service departments to develop service contracts to present to customer when complex services are sold (ex: design) or for major projects (ex: installation, design, project management, etc.)
• Builds product sif with description and discounting , including creating final packages for quote creation and order placement.
• Reaches out to vendors (including services) for both product and labor quotes.
• Manages CRM weekly to keep forecast current and accurate

Process, Quality and Customer Satisfaction

• Ensures standards of performance are met for all customer work activities
• Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for “cost-of-sale” against account purchases
• Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer’s requests
• Presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership
• Prepare presentation materials and create look books
• Creates closeout packages with warranties and care instructions

Contract Furniture / Design Industry Knowledge

• Strong knowledge of interior design field and current practices
• Understands contract furniture processes, including order preparation, project management, order management and delivery/installation

Organizational Interfaces

• Works collaboratively with client and client’s third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer’s IT group, etc.
• Manages team assignments to ensure work load activities are appropriately balanced and supported

Qualifications + Skills:

• Bachelor’s degree, or equivalent combination of education and experience
• Minimum 3 – 5 years Commercial Furniture Sales experience
• Demonstrated space planning and project management ability
• Experience with Haworth products preferred
• Excellent interpersonal skills
• Ability to Multitask and reprioritize projects per direction from Manager

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Office Furniture and Fixtures Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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