Account Manager

Overview of Role:

The Account Manager owns the organization’s most strategic enterprise client relationships end-to-end, with dedicated focus on a small, high-value portfolio rather than a broad, mixed book. This role operates as a senior individual contributor with significant autonomy on complex accounts, driving growth strategy directly while partnering with the Senior Director and Account Director on deal execution and complex negotiations.

In order to make an application, simply read through the following job description and make sure to attach relevant documents.

Specific Responsibilities:

• Own day-to-day and strategic relationship management for a focused portfolio of enterprise accounts.
• Own and drive the growth strategy for assigned accounts, including identifying and pursuing expansion opportunities.
• Escalate to the Senior Director, Client Strategy and/or Account Director as needed for deal execution, contract negotiation, or complex resourcing decisions.
• Drive retention, expansion, and renewal outcomes across the enterprise portfolio.
• Serve as the primary point of escalation for their accounts on complex or executive-level matters.
• Serve as internal quarterback for assigned accounts, coordinating internal team efforts and partnering with Project Management on delivery and implementation.
• Model account planning and relationship-management practices that inform the broader team.
• Develop project scopes, proposals, and presentations in collaboration with internal teams.
• Update the CRM to reflect client and deal status. xzgxqkn
• Support the deal process, including SOW preparation and client negotiations.

Key Skills:

• Deep relationship management with senior and executive client stakeholders
• Strong account planning and prioritization within a concentrated portfolio
• Cross-functional coordination and follow-through
• Ability to operate with high autonomy on complex accounts
• Strong communication and interpersonal skills
• Business acumen, including sales processes and KPIs
• Proficiency in CRM tools
• Problem-solving and adaptability

Requirements:

• 5+ years in client-facing account management, business development, or client relations
• Experience managing pharmaceutical, life sciences, or healthcare industry accounts required
• Bachelor’s degree in business, marketing, communications, or related field preferred
• Willingness to travel up to 25% for client meetings and conferences
• Change management experience is a plus