Account Manager

We’re looking for an Account Director who can find the real problem behind a client’s request and turn it into thinking that creative can run with. Someone who loves the research, lives for the insight, and can stand in front of senior clients and sell a point of view. This role reports to and works directly with our VP of Accounts & Strategy. If you believe strategy and craft are the same job done well, we want to hear from you.

This is a hands‑on, client‑facing role. You’ll lead discovery and research, develop strategic brand analysis and briefs, and serve as the strategic lead and trusted advisor to senior client stakeholders. This is a full‑time role with a hybrid work schedule.

(Must be local to the Washington, DC area (DMV) and able to be in office 2-3 days/week.)

What You’ll Own

• Strategy Diagnosis and Discovery: Clarify the real business problem before work begins. Lead research across client, market, audience, cultural, and competitive inputs.
• Insight and Point of View: Synthesize research into clear, compelling insights and a strong point of view.
• Strategic Brand Analysis: Develop positioning, audience, messaging, and campaign strategy that leads directly into creative work.
• Briefs: Write strategic and creative briefs that give creative teams a sharp, inspiring starting point.
• Client Leadership: Serve as the strategic lead and trusted advisor to senior client stakeholders. Present and sell strategy and creative thinking through strong storytelling, and lead quarterly reviews and annual planning conversations.
• Measurement: Define objectives, KPIs, and measurement approaches that tie the work back to client business goals, and turn performance results into strategic recommendations.
• Partnership: Work closely with account, creative, and production teams so strong strategic groundwork shows up in every brief and carries through to delivery.
• New Business: Lead the strategic approach in new business proposals and pitches, from early discovery through final presentation.

What You Bring

• 5-8 years of brand, communications, or campaign strategy experience, including 3+ years at a creative, advertising, or marketing agency.
• A clear path from research to insight to an actionable recommendation.
• Exceptional storytelling and presentation skills, with experience presenting strategy to senior client stakeholders.
• A strong brand strategy foundation: positioning, audience, messaging, and briefs.
• Skill in qualitative and quantitative research, competitive analysis, and synthesis.
• Cross-channel fluency across brand, media, social, influencer, experiential, and digital.
• Commercial awareness of scope, effort, and how strategy fits agency economics.
• Energy for a growing, entrepreneurial agency where roles and systems are still being built.
• Proficiency in Google Workspace and project management tools.
• Ability to travel occasionally for client meetings, research, shoots, pitches, and events (up to 25%).

Why You’ll Love It Here

• Lead the strategic thinking for top-tier clients, like Nike, Google, and more.
• A real voice in shaping how strategy shows up in the work.
• Comprehensive health coverage (medical, dental, and vision) so you’re covered where it counts, plus a 401(k) match to help you invest in your future.
• An annual agency retreat — part celebration, part reset, all worth looking forward to.
• A team that values originality and gives its people real autonomy.
• Hybrid/remote flexibility built around doing your best work.