Account Manager

Job Title: Account Manager

Location: Remote ( Texas, Oklahoma, Missouri, Illinois, Kansas, or Midwest)

Salary: DOE+ Bonus + Company Vehicle

Skills: Ceramics, Steel, Metallurgy, Chemical, Glass, Refractory

About the Industry Company / The Opportunity:

Join a leading manufacturer in the manufacturing sector, specializing in metal flow engineering and advanced refractories. Our client is a global player with a strong presence across more than 40 countries, delivering high-performance technical solutions to the glass, steel, and foundry markets. This role offers the chance to drive growth in the North American market, leveraging a diversified product portfolio and a supportive, innovative environment.

Responsibilities:

• Manage sales activities for key customer accounts across North America and Canada, ensuring revenue growth and margin targets.
• Prepare and negotiate quotations, responding to customer enquiries promptly and accurately.
• Oversee daily sales operations, including customer visits, calls, expense tracking, and coordination with cross-functional teams.
• Develop and execute sales and marketing projects aligned with company strategy, driving market penetration.
• Collaborate with the Sales Manager to establish effective pricing policies and prepare product budgets.
• Implement credit control and receivables collection processes in partnership with the Customer Service team.
• Monitor inventory levels at the warehouse and adjust to customer schedule changes.
• Address customer complaints, working with technical and quality teams to resolve issues.

Must-Have Skills:

• College degree in ceramics, metallurgy, chemical, mechanical engineering or equivalent heavy-industry sales experience.
• 3-5 years of B2B sales experience in the glass or refractory industry.
• Proven track record in developing sales plans, cold-calling, and achieving targets.
• Strong account-management capabilities and ability to negotiate complex contracts.
• Excellent communication skills with native-level English proficiency and experience using CRM systems.
• Technical background with knowledge of hot-flow processes and ability to interact with customers via Teams/Zoom.
• Willingness to travel up to 50-70% across the United States and Canada.

Nice-to-Have Skills:

• Ambitious, results-driven mindset with strong analytical and negotiation abilities.
• Adaptability to diverse environments, cultures, and changing market conditions.
• Organized team player with a collaborative spirit.
• Familiarity with refractory and glass industry technical specifications.
• Experience using advanced Customer Relationship Management software.
• Knowledge of hot-flow industry processes such as galvanization.