Overview
The Account Manager plays a critical role in owning and expanding client relationships across STN’s broader solutions portfolio. This role is focused on account retention, expansion, and long‑term value creation, serving as the primary point of contact for assigned clients and a strategic partner aligned to their business objectives.
Key Responsibilities
- Serve as the primary relationship owner for assigned accounts, acting as a trusted advisor to client stakeholders.
- Develop a deep understanding of each client’s business goals, challenges, and technology environment.
- Identify opportunities to expand existing accounts through additional STN solutions, services, and offerings.
- Drive revenue growth through renewals, upsells, and cross‑sells across cloud, security, AI, and consulting solutions.
- Collaborate with Solutions Engineers, Service Delivery, Client Success, and Marketing to deliver cohesive client experiences.
- Lead account planning, quarterly business reviews (QBRs), and executive‑level conversations.
- Coordinate proposals, pricing, and contract renewals, ensuring alignment with client needs and business outcomes.
- Maintain accurate account documentation, pipeline updates, and forecasts within CRM tools (e.g., Salesforce).
- Advocate internally for client needs while ensuring expectations are clearly set and met.
Experience & Qualifications
- 3–5 years of experience in B2B Account Management, Client Success, or Sales within technology, IT services, or consulting environments.
- Demonstrated value‑based selling expertise, including strategic negotiation, solution alignment, and high‑impact enterprise deal closure.
- Technical fluency across modern IT stacks—including cloud infrastructure, cybersecurity operations (e.g., MDR, SOC, IAM), and AI workloads—to effectively communicate business value.
- Exceptional interpersonal and communication skills, with the ability to build trust, influence C‑level stakeholders, and develop long‑term client and partner relationships.
- A strategic and consultative mindset, capable of aligning STN’s managed services with customer business goals to deliver measurable outcomes.
- Strong problem‑solving and opportunity‑shaping skills, with the ability to anticipate client needs, address complex challenges, and craft solutions that drive retention and expansion.
Compensation
DOE, Base Salary plus commission
- 401(k) Plan
- Unlimited Paid Time Off (PTO)
- Observed Holidays Paid
- Vehicle Allowance
Seniority Level
Mid‑Senior level
Employment Type
Contract
Job Function
Sales and Business Development
Industries
IT Services and IT Consulting
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