Account Manager

We are seeking a Sales Account Manager to drive profitable growth within the Fine Fragrance business through the development of existing accounts and new business opportunities for a top global F&F house.

You will lead strategic account planning, build strong customer relationships and coordinate internal teams to ensure customer needs and expectations are met with a specific focus on fine fragrance customers.

Key Responsibilities

• Develop and maintain strong relationships with key decision-makers within assigned customer accounts.
• Conduct regular customer visits, deliver product and marketing presentations, and coordinate the resolution of quality issues.
• Achieve and exceed profitable sales targets and strategic account objectives.
• Develop account plans that define financial targets, shared performance objectives and key milestones.
• Identify and assess customer needs, translating them into opportunities for account growth and new business.
• Negotiate pricing, contracts and commercial terms in line with sales strategy and budget expectations.
• Oversee the complete customer account lifecycle, coordinating contracts, orders, shipping, billing, payments, customer service and regulatory matters.
• Prepare territory budgets and sales activity reports within agreed deadlines.
• Develop and manage expense budgets where appropriate.
• Attend relevant conferences and trade shows.

Requirements

Experience and Knowledge

• Industry experience and established customer relationships.
• Several years of experience in flavor and fragrance ingredients.
• Strong commercial skills and broad knowledge of sales and marketing processes.
• A degree in sales and/or a chemical discipline, or equivalent experience, is preferred.
• Knowledge of Oracle or another ERP solution is advantageous.

Skills and Attributes

• Excellent presentation, communication and written skills.
• Fluent English and proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook.
• Ability to work independently while collaborating effectively with colleagues.
• Strong organisational skills and the ability to manage multiple customer projects simultaneously.
• A proactive, hands‑on approach, strong work ethic and positive attitude.
• Willingness to learn, share knowledge and contribute to continuous improvement.

Practical Requirements

• Willingness to travel at least 30%, depending on customer needs.
• Office attendance of at least 20%.

Previous experience working in a Fragrance house experience is a must for this position.