Owning the full commercial relationship and customer success for a portfolio of 50 to 100 mid-market accounts, the full-time Account Manager - Mid-Market Segment will drive meaningful outcomes and expansions while working remotely across the United States. Key responsibilities Manage customer success and revenue outcomes, focusing on renewals and cross-selling into ElevenLabs' product suite Advise clients on agent design, voice customization, and integrations, ensuring they derive maximum value from the products Utilize product data to identify health signals and expansion opportunities, proactively addressing potential risks of churn Required qualifications 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products Proven track record of owning revenue outcomes, including quotas, renewals, and expansions without relying on a sales team Ability to engage in technical conversations with developers or engineering teams, with familiarity in AI concepts, API integrations, and SDKs Experience using product data to monitor account health and identify expansion opportunities Strong interpersonal skills to build and maintain relationships with diverse stakeholders, including founders and technical leads