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- Serve as the main liaison between assigned clients and internal delivery, product, and support teams.
- Develop a deep understanding of client business goals, pain points, and success metrics.
- Proactively manage relationships to ensure satisfaction , retention, and growth of client accounts.
- Lead regular client meetings, QBRs (Quarterly Business Reviews) , and feedback sessions to monitor engagement and performance.
- Collaborate with cross-functional teams to ensure timely and high-quality delivery of services and solutions.
- Identify opportunities for upselling, cross-selling , and service expansion.
- Monitor client health through KPIs, satisfaction surveys, and issue resolution tracking.
- Address client concerns or escalations promptly and effectively.
- Keep abreast of industry trends and client-specific developments to provide strategic input and value-added insights.
- Maintain accurate client records, activity logs, and reports using CRM tools.
Required Skills & Experience:
- 8+ years of experience in client relationship management, account management, or customer success roles, preferably in IT services, SaaS, or consulting industries.
- Strong ability to build trust, influence decision-makers, and maintain long-term partnerships.
- Excellent communication, presentation, and negotiation skills.
- Proven track record of managing enterprise clients or high-value accounts successfully.
- Ability to understand complex business challenges and align internal capabilities with client needs.
- Ability to multitask, prioritize work, and manage competing deadlines in a fast-paced environment.
Account Manager in jersey city at Unknown Company
This position is listed as full time and onsite.