Account Manager II

Managing a portfolio of clients, the full-time Account Manager II will serve as a trusted advisor, driving customer success through strategic engagement, product adoption, and account growth in a remote environment. Key responsibilities Build and maintain trusted relationships with customers, conducting business assessments and recommending tailored solutions Develop and manage customer success plans, monitor account health, and proactively address risks to ensure value realization Own the renewal lifecycle, including negotiations and identifying upsell opportunities, while collaborating with internal teams to enhance the customer experience Required qualifications 3+ years of experience in customer success, account management, or consultative sales within a SaaS or subscription-based environment Proven track record of managing the full customer lifecycle, including renewals and expansion Experience in conducting business assessments and developing measurable customer success plans Strong relationship-building, presentation, negotiation, and value-storytelling skills Proficiency with Google Workspace, Excel, PowerPoint, CRM platforms, and customer success tools