Account Manager (Franchise)

Managing high-value client relationships, the full-time remote Account Manager (Franchise Development) will serve as a strategic advisor, focusing on client retention, upselling, and revenue growth for franchise and enterprise accounts. Key responsibilities Serve as the strategic day-to-day point of contact for key accounts, managing expectations and multi-channel strategies Monitor account health and lead client satisfaction initiatives to proactively reduce churn risks Own the client upsell and renewal process, forecasting key account metrics and driving new business growth Required qualifications 5+ years of experience in account management within a digital marketing agency supporting franchise or enterprise clients Strong understanding of digital marketing channels including Paid Media, SEO, and Analytics Proven track record in sales, account growth, and client retention Exceptional negotiation and presentation skills with experience engaging business executives Must be a legal resident currently residing in one of the 50 United States