Account Manager | Field Specialist

Account Manager | Field SpecialistClarksburg, MDGraham Personnel Services is seeking a highly motivated and results-driven Account Manager & Field Specialist to support continued growth throughout Maryland. This hybrid role is ideal for a professional who excels at building customer relationships while also developing technical credibility through direct field engagement. The Account Manager & Field Specialist will play a critical role in expanding business opportunities, supporting customer accounts, and collaborating closely with field service teams.

The ideal candidate is customer-focused, technically curious, and comfortable balancing business development responsibilities with hands-on field activities.Key ResponsibilitiesBusiness DevelopmentIdentify and pursue new business opportunities throughout Maryland through networking, customer visits, and industry engagementDevelop and maintain a strong pipeline of prospective customers and strategic accountsSupport company growth initiatives through proactive outreach and relationship buildingLead Generation & Account GrowthGenerate qualified leads through customer interactions, referrals, industry events, and ongoing account developmentIdentify opportunities for system improvements, upgrades, and additional service offeringsMaintain regular communication with customers to ensure satisfaction and long-term partnership developmentRelationship ManagementServe as a trusted point of contact for customers by delivering responsive communication and professional supportBuild strong working relationships with customers, internal operations teams, service technicians, and leadershipRepresent the company professionally during customer meetings, site visits, and industry eventsField Engagement & Technical SupportParticipate in field service activities including preventative maintenance, troubleshooting, and system reviewsDevelop technical knowledge and operational understanding through direct involvement at customer sitesCollaborate with service teams to better understand customer systems, challenges, and operational needsReporting & CollaborationTrack customer interactions, sales opportunities, and pipeline activity using CRM toolsProvide regular updates regarding customer activity, project opportunities, and market trendsWork collaboratively with internal departments to ensure successful project execution and customer satisfactionQualificationsExperience in account management, business development, technical sales, or field service within a related industryStrong interpersonal and communication skills with the ability to quickly establish trust and credibilityMechanical or technical aptitude with a willingness to participate in hands-on field activitiesAbility to balance customer-facing responsibilities with field-based workSelf-motivated with strong organizational, problem-solving, and time management skillsProficiency with Microsoft Office and CRM platformsAbility to travel throughout Maryland as needed for customer meetings, site visits, and industry eventsWillingness to travel overnight approximately 6–8 nights per monthBachelor's degree in Business, Engineering, or a related field preferredEquivalent industry experience may be considered in place of formal educationBenefitsCompetitive base salaryComprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Health Savings Account with company contributions401(k) with company match up to 4%9 company-paid holidaysGenerous paid time off program that increases with tenureEducation assistance opportunitiesEmployee referral bonus programOngoing training and professional development from internal and external industry experts