Account Manager - East Coast

Owning the client relationship from start to finish, the full-time remote Account Manager - East Coast will manage a portfolio of law firm clients, ensuring engagements are on track and delivering exceptional service while collaborating with internal teams. Key responsibilities Serve as the primary point of contact for law firm clients, managing all interactions and ensuring client satisfaction Schedule jobs, handle reschedules and cancellations, and oversee service additions while meeting client deadlines Collaborate with Account Executives on strategic accounts and provide proactive problem-solving to prevent issues from escalating Required qualifications 3+ years of Account Management or Customer Success experience, preferably in legal services Proven ability to build trust with clients and communicate effectively at all organizational levels Strong organizational skills with the ability to manage multiple accounts simultaneously Experience with KPI-driven accountability, including metrics such as retention rate and churn Availability during core Eastern Time business hours, with flexibility for occasional evenings and weekends as needed