Managing a portfolio of assigned accounts, the full-time Account Manager, Digital Cloud will serve as the single point of contact for clients, ensuring proactive engagement, issue resolution coordination, and driving upsell opportunities in a remote environment. Key responsibilities Serve as the primary contact for an assigned set of accounts, managing proactive check-ins and roadmap conversations Coordinate technical resources to resolve customer issues while maintaining clear communication throughout the process Drive expansion, upsell, and annual-contract conversion within the assigned book of business Required qualifications Experience in end-to-end account management or customer success with a focus on strategic relationship-building Ability to manage commercial responsibilities without a sales-first approach Strong organizational skills to maintain up-to-date account documentation for continuity Confidence in coordinating technical resources without directly resolving technical issues