Managing a portfolio of assigned accounts, the full-time Account Manager, Digital Cloud will serve as the single point of contact for clients, ensuring proactive engagement, issue resolution coordination, and driving upsell opportunities in a remote environment. Key responsibilities Serve as the primary contact for an assigned set of accounts, managing proactive check-ins and roadmap conversations Coordinate technical resources to resolve customer issues while maintaining clear communication throughout the process Drive expansion, upsell, and annual-contract conversion within the assigned book of business Required qualifications Experience in end-to-end account management or customer success with a focus on strategic relationship-building Ability to manage commercial responsibilities without a sales-first approach Strong organizational skills to maintain up-to-date account documentation for continuity Confidence in coordinating technical resources without directly resolving technical issues
Account Manager, Digital Cloud in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.