Account Manager

Job Description

Our Mission &Culture

Old DominionMechanical has been delivering premier commercial and industrial mechanicalservices since 2013. Our mission is to exceed our customers’ expectations whileproviding long-lasting partnerships built on trust, quality, and collaboration.We value a strong, supportive team environment and strive for superior customerservice both internally and externally. As our Service Account Manager, youwill be the driving force behind these partnerships, acting as a trustedadvisor to our clients while helping scale our service operations.

Primary Function

The Service AccountManager is responsible for growing market share, hitting budgeted salestargets, and managing pricing strategies to meet margin goals within anassigned commercial territory. This role combines strategic relationshipmanagement with technical consulting, requiring you to develop custom accountplans, solve complex client issues, and collaborate closely with our projectand service engineering teams to ensure seamless delivery.

Sales &Strategic Planning

• Drive Service Revenue: Generate budgeted service sales and manage mechanical servicecontracts to achieve corporate margin goals.
• Develop Account Business Plans: Create and execute customized, long-term business plans forstrategic accounts to maximize partnership profitability and mutualsupport.
• Identify Market Opportunities: Monitor local commercial market trends, capture relevant salesdata, and proactively pursue new preventative maintenance andmodernization accounts.
• Sales Reporting: Attendstrategic sales meetings and regularly report on pipeline health,activity, and new business development.

Client RelationshipManagement & Technical Consulting

• Act as a Trusted Advisor: Identify client pain points and mechanical challenges, designingcustom action plans and technical solutions to meet their needs.
• Provide Technical Support: Deliver expert advice and application support regarding commercialHVAC systems, retrofits, and energy efficiency solutions.
• Build Industry Alliances: Develop and sustain high-value relationships with building owners,property managers, contractors, and key industry partners.

InternalCollaboration & Excellence

• Ensure Seamless Delivery: Collaborate daily with project managers, estimators, and dispatchteams to guarantee fluid execution and absolute customer satisfaction.
• Maintain Industry Expertise: Stay continuously updated on the latest HVAC technologies, safetystandards, and emerging commercial equipment trends.

Knowledge, Skills& Abilities

• Industry Experience: Proven track record as an Account Manager or Sales Engineerspecifically within the commercial/industrial HVAC or mechanical servicessector.
• Technical Proficiency: Deep understanding of commercial HVAC systems, hydronics, airdistribution, preventative maintenance protocols, and facilityapplications.
• Sales Excellence: Strong negotiation and value-selling capabilities, with adocumented history of meeting or exceeding commercial sales quotas.
• Communication Skills: Elite interpersonal, presentation, and relationship-building skillsacross all organizational tiers (from field technicians to C-suiteexecutives).
• Operational Discipline: Self-motivated, highly organized, and metric-driven, with theability to manage multiple complex accounts simultaneously.

Equal Opportunity Employer : ODM provides equalemployment opportunities to all applicants and employees. We prohibitdiscrimination and harassment of any type based on protected characteristicsunder federal, state, or local laws.

Notice to Applicants : To ensure compliance with Virginia SB 215 ,ODM bases all compensation offers strictly on the job's defined requirementsand market value. ODM does not and will never ask for your current or historicalcompensation data . Candidates are protected from retaliation orbias should they decline to share prior wage information.

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