Account Manager - Australia

Owning a book of ramped and tenured jewellery retailers, the full-time Account Manager - Australia will focus on customer retention and revenue growth, managing accounts remotely while collaborating with cross-functional teams. Key responsibilities Serve as the primary commercial contact for ANZ jewellery retailers, ensuring customer satisfaction and retention Identify churn risks and implement strategies to protect and grow net revenue across accounts Conduct regular business reviews and collaborate with operations and support teams to resolve customer issues efficiently Required qualifications 3+ years of experience in B2B account management, inside sales, or customer success with a focus on revenue or retention targets Proven track record of retaining and growing existing accounts Strong organizational skills and ability to manage a large book of business remotely Experience with CRM systems, preferably Salesforce Based in Australia with full working rights and excellent written and spoken English