Account Management Team Manager

Leading the Account Management team, the full-time Manager will oversee customer relationships post-launch, coach account managers, and drive growth initiatives in a remote setting. Key Responsibilities Oversee post-launch relationships and act as a resource for account managers handling complex customer inquiries Implement growth strategies, including promotions and new feature pitches, to enhance account retention and GMV growth Monitor account health, identify risks early, and resolve escalations by collaborating with cross-functional teams Required Qualifications 5+ years of experience in account management or customer success, particularly with enterprise accounts 2+ years of leadership experience in mentoring or training team members Proficient in using AI tools for research and analysis in customer interactions Strong negotiation skills and experience in running renewal conversations Effective communicator with experience in presenting data and insights to clients