Account Executive II (PBM)

innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

The Account Executive II is responsible for the success of the overall client business relationship of Complex Accounts, Strategic Key Accounts, and entire assigned book of business. Provides proactive and strategic support for achieving financial goals resulting from successful oversight of client deliverables, renewals and upsell activity. Manages all aspects of business relationships with minimal management involvement and exhibits a track record of performance that exceeds expectations. Ensures customer satisfaction, and effectively leads the account client team focusing on service, revenue, and operational efficiency as identified in strategic plans for the client and MedImpact. This position operates with a very high level of autonomy on complex business issues while requiring minimal management oversight.
Develops and manages client specific, strategic, financial, and business relationship plans that encompass client’s goals, performance expectations and growth in membership and profitability in pursuit of meeting department and organizational business metrics
· Manages large, highly complex clients that have complex business needs
· Consistently ensure that deliverables are on time, within budget, and meet the quality levels expected by MedImpacts internal and external customers
· Develops and maintains solid business relationships with clients at the executive level and with critical decision-makers
· Determines where to make “focused investments” for each account
· Utilize financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption
· Organizes and leads client business planning meetings, financial performance reviews, leadership summits and internal strategy planning discussions
· Researches and understands market trends and competitive practices to in order to share opportunities based on client needs and strategic objectives
· Mentors new Account Executives through on boarding process
· Proactively monitors client service continuum to identify and address service delivery issues and escalate concerns appropriately
· Collaborates with internal leaders throughout other business units for problem solving, planning and successful outcomes
· Demonstrates ability to manage challenging situations in a positive and constructive manner
· Ensures client retention and oversee client contract renewals including managing the RFP and negotiation process
· Manages and prioritizes elements of negotiations within scope of total client relationship
· Maintains thorough understanding of clients’ business and financial goals and the relationship to MedImpact goals in sustaining a profitable partnership
· Provides regular feedback of strategic plan performance and outcomes to management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process
· Provides oversight of projects and client initiatives and assist in the interpretation and context of client requests
· Provide support to matters escalated by the client team
· Participates in and support the implementation process for new clients assigned, including collaboration with the Sales and Implementation teams on contract terms
· Supports and assists in sales and prospect presentations, including participation in and travel to Best and Final meetings
· Completes assignments, Salesforce cases and training including stretch assignments
Computer Skills
Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook.
Certificates, Licenses, Registrations
Outstanding knowledge of the health benefits arena, preferably in pharmacy benefits management.
Strong computer, and analytic skills, including experience creating and delivering client presentations using MS Office programs and use of internal system reporting tools and databases.
Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required.
Excellent communication, writing and public presentation skills are essential.
Ability to deal with problems involving several concrete variables in standardized situations.

~ Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

~ Language Skills
~ Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

~ Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Decision Quality
Customer Focus
Time Management
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).
This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.
Travel
This position requires domestic travel of up to 35% of the time.
Medical / Dental / Vision / Wellness Programs
~ Paid Time Off / Company Paid Holidays
~ Life and Disability Insurance
~ Tuition Reimbursement
~ Employee Referral Bonus

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Equal Opportunity Employer, Male/Female/Disabilities/Veterans
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.