Account Executive Admin

Account Executive AdminHeadquartered in Louisville, KY, Mercer Transportation has been one of the nation's leading owner-operator carriers for over 40 years. Our reputation is built on a family-oriented culture rooted in honesty, professional freedom, and respect.We are seeking an Account Executive Admin to join our Freight Operations team. This role plays a critical part in supporting Account Executives through accurate load coordination, proactive communication, and detailed administrative execution.

The position ensures that load data, tracking updates, and documentation are complete and reliable, directly contributing to on-time service, optimized capacity utilization, and efficient billing processes.This position is ideal for someone who thrives in a fast-paced logistics environment, enjoys problem-solving, and takes pride in accuracy, organization, and supporting operational success.This position is onsite Monday – Friday, 8:00 AM to 5:00 PM.What's In It For YouComprehensive Health Coverage – Mercer contributes over $7,500/year toward your health insuranceWellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverageEarn Extra Rewards – Receive up to $300/year in gift cards through wellness initiativesGenerous Time Off – Paid Time Off plus company-paid holidaysCompany-Paid Protection – Life Insurance and Long-Term Disability included at no costOptional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term DisabilitySecure Your Future – 401(k) with company matchProfessional Growth – Opportunities to expand your knowledge in freight operations, logistics coordination, and transportation systemsWhat You'll DoUpdate and maintain accurate ETA and load information across internal and customer systemsProactively track and trace loads to ensure on-time pickups, deliveries, and overall service performanceIdentify and communicate potential delays or service disruptions before customer impactCoordinate with Drivers and internal teams through professional phone and email communicationEscalate urgent issues and support timely problem resolutionEnter and validate freight opportunities and load details with a high level of accuracyMaintain rate confirmations and ensure all shipment documentation is complete prior to executionSupport pricing awareness and bid preparation through market insights and historical dataObtain Proofs of Delivery (PODs) and assist with timely billing processesTrack and document accessorial charges (e.g., detention, layovers, TONU, TRA) for accurate billingQualificationsHigh school diploma or equivalent requiredMinimum of three (3) years of clerical or administrative experience, including customer service or multi-line phone systemsStrong organizational skills with the ability to manage multiple priorities and maintain accuracyExcellent verbal and written communication skillsAbility to actively listen, ask questions, and communicate clearly across teamsAbility to work independently and follow direction in a fast-paced environmentProficiency with Microsoft Office and general computer systemsPhysical RequirementsThis position is primarily office-based and includes:Prolonged periods of sitting and working on a computerFrequent use of phone, keyboard, and office equipmentScreening RequirementsMay include motor vehicle check, drug screen, and criminal background check.Why MercerAt Mercer, you'll be part of a collaborative, people-first team where relationships matter and performance drives opportunity. We invest in training, value open communication, and support growth for individuals who are willing to learn, adapt, and take ownership of their success.Equal Employment OpportunityWe are an Equal Opportunity Employer dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, disability, or veteran status.