Account Cancellation Specialist

Account Cancellation SpecialistAt Safe Haven Security, we are more than just a home security company! We are a team of dedicated professionals who are passionate about making a difference in the lives of our customers and our employees. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.Safe Haven Security is seeking a dedicated Account Cancellation Specialist to join our organization.

The primary objective of this position is to manage accounts that are in the process of being canceled. This role involves guiding customers to make informed decisions regarding their account status by providing them with insights into the implications of canceling their accounts.In this role you will:Reach out to designated customers by phone and email who have initiated the cancellation of their home security servicesFollow up on designated accounts until the cancellation process is finalizedAddress customer inquiries regarding their accounts promptly and professionallyProcess customer payments for account cancellation feesMaintain detailed records of customer interactions using our CRM and tracking documentsAid customers in reconsidering the cancellation of their accountsEffectively address and resolve customer issues and concernsWhy Join Safe Haven?Weekly payPaid Time Off (PTO) program and paid holidaysMedical, Dental, Vision, 401k, and Life Insurance CoverageEmployee Assistance Program (EAP)Recognized by Newsweek's "America's Greatest Workplaces"!Safe Haven is the largest employee-based ADT Authorized DealerTo be successful in this role, you should have:Excellent written and verbal communication skillsStrong problem-solving abilities with attention to detailEffective multitasking and task prioritization skillsProficiency in using computer systems and software applicationsSelf-motivation and results-oriented mindsetWhat Safe Haven requires in a candidate:High School diploma or equivalentPrevious experience in customer serviceSafe Haven Security is an Equal Opportunity Employer / Veterans / Disabled. We celebrate diversity and are committed to creating an inclusive environment for all employees.