Account Administrator

Pay: $45,000/year + a full benefits package including:

• Medical insurance ~85% employer paid
• Dental, Long-Term Disability, and Life insurance 100% employer paid
• 10 Paid Holidays
• Tiered PTO Plan based on length of employment
• 401k and Profit Sharing after 12 months of employment

Overview: Our client, a distribution company founded in the 1930s located in Beachwood, OH, is seeking an Account Administrator to join their team. The Account Administrator interacts with and supports the company's customers, vendors/partners, and the outside sales representatives. This position reports directly to the Account Administration and Compliance Manager. This is primarily a customer service oriented position with some administrative tasks/duties. The ideal candidate will be willing to learn/highly trainable, have a customer service oriented mindset, friendly/positive attitude, and looking for a long-term home!

Schedule: Monday - Friday 8:00 AM - 4:30 PM (30-minute unpaid meal break)

Duties:

• Communicate with customers via phone, email, and web chat to provide product and service information
• Collect necessary order details and assist with reviewing contracts for new and repeat business
• Support the Outside Sales Representative in quoting and price negotiations
• Respond to customer inquiries, including requests for quotes and product information
• Collaborate with suppliers to obtain pricing and delivery timelines
• Resolve customer issues and concerns by coordinating with Outside Sales, Quality, and other departments as needed
• Maintain accurate records of customer interactions, including inquiries, complaints, and follow-ups
• Monitor inventory levels for assigned customer products and provide updates as needed
• Assist with project management activities in collaboration with the Outside Sales Representative
• Perform additional related duties as assigned by management

Qualifications:

• High school diploma required; Associate’s or Bachelor’s degree preferred
• Excellent written and verbal communication skills
• Strong customer service orientation with a focus on solution-based sales support
• Proven ability to manage multiple projects in a moderately paced environment
• Proficiency in Microsoft Office; strong Excel skills are a significant advantage
• Comfortable learning and using ERP systems and online procurement platforms
• Basic technical math and mechanical aptitude preferred
• Previous customer service or inside sales experience required
• Ability to read technical drawings or blueprints is a plus
• Must be able to sit and work at a computer for extended periods
• US Citizenship is required in compliance with federal regulations (ITAR)
• Must be able to pass a drug and alcohol screening

Parking: Easy free parking lot!