Detail-oriented and proactive, the full-time Account Activation Manager will own the onboarding process for new accounts, ensuring they are fully verified, set up, and actively utilizing the product in a remote environment. Key responsibilities Manage the entire onboarding process from sign-up to full account establishment, ensuring customer satisfaction and engagement Drive business verification and account setup, including linking banks and funding accounts, while maintaining customer communication Monitor daily activity reports to identify and resolve issues that may hinder account activation and usage Required qualifications 2+ years of experience in onboarding, activation, or SMB account management within a fintech or high-volume B2B environment Strong attention to detail and a deep understanding of product mechanics for effective troubleshooting Comfort with high-volume outreach through calls, emails, and screenshares on a daily basis Familiarity with payment processes and the ability to diagnose transaction issues Demonstrated ability to communicate technical concepts to numerate customers effectively