Accomodations Director

JOB SUMMARY

The Accommodations Director provides strategic, operational, and cultural leadership for the Accommodations Department. This role oversees all housekeeping, laundry, light maintenance, and pest control functions to ensure exceptional guest readiness and facility standards across Forest Home Mill Creek. The Director sets the vision, drives operational excellence, manages resources, and builds a healthy and aligned team culture that supports Forest Home’s mission and organizational goals.

ESSENTIAL RESPONSIBILITIES

• Department Leadership & Strategy
  • Leads the Accommodations Department with clear vision and strategic direction.
  • Sets quality standards for housekeeping, laundry, light maintenance, and pest control.
  • Analyzes departmental performance and leverages metrics, KPIs, and data-driven insights to guide decisions and drive continuous improvement.
  • Drives operational excellence and alignment with Forest Home’s mission and guest expectations.
• Operational Oversight & Quality Control
  • Ensures all cabins, lodging, meeting spaces, and facilities meet cleanliness and readiness standards.
  • Ensures systems and workflows support timely cabin turnovers, mid-week resets, cleanliness standards, linen/laundry cycles, and inventory management.
  • Oversees inspections, CMMS tracking, audits, and quality-control systems to maintain professional and consistent operations.
• Staff Development & Culture
  • Builds and sustains a Christ-centered, healthy, and accountable department culture characterized by professionalism, teamwork, ownership, and high guest-service standards.
  • Provides coaching, performance management, and leadership development.
  • Provides high-level leadership for a multi-layered team including supervisors, leads, and seasonal employees, ensuring clear expectations, role clarity, and consistent follow-through.
  • Establishes strong supervisory rhythms and ensures comprehensive training—including onboarding, safety/SDS, cleaning standards, room-readiness checklists, CMMS workflows, and leadership development—to build a consistent, skilled, and future-ready team.
• Budget, Resources & Asset Management
  • Manages budgets, labor forecasting, purchasing, supply usage, and inventory control.
  • Oversees vendor partnerships and major equipment repair or replacement planning.
  • Ensures strong stewardship of financial and physical resources.
• Safety, Compliance & Cross-Department Coordination
  • Ensures all Accommodations operations comply with regulatory, safety, sanitation, and Forest Home organizational standards.
  • Maintains robust safety practices including chemical handling, SDS adherence, and equipment/vehicle inspections.
  • Serves as a strategic partner to Guest Conferences, ensuring accurate timelines, clean/dirty status communication, and proactive planning for group arrivals and departures.
  • Collaborates closely with Facilities and B&G to coordinate renovations, preventative maintenance, and operational readiness.

EDUCATION & EXPERIENCE REQUIREMENTS

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 5–7+ years of progressive experience in accommodations, hospitality, facilities, or related operational leadership.
• Strong supervisory and leadership experience with proven ability to develop and lead teams.
• Skilled in Microsoft applications with the ability to learn and utilize CMMS or similar operational systems.

QUALIFICATIONS

• Uphold and support the Mission, Vision and Core Values of Forest Home.
• Assume responsibility for initiating a pleasant atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
• Actively supports and participates in the staff spiritual life activities.
• Regular, timely attendance.
• Signed statement of faith.
• A self-starter.
• Excellent people service skills, with the ability to provide service and streamline processes without compromising the integrity of the department or Forest Home and its policies and procedures.
• Able to accomplish assigned projects utilizing highly developed communication (written and verbal), project management, and time management and collaboration skills.
• Demonstrate the ability to perform high quality work.
• Maintain confidentiality with handling sensitive information.

SUPERVISORY RESPONSIBILITIES

This position has supervisory responsibilities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, sit, and requires sufficient hand, arm, and finger dexterity to operate office machines. Requires mild physical work; some lifting, pushing, or pulling of objects over 20 pounds. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.

ADA

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. This job description will be reviewed periodically as duties and responsibilities change with business necessity.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors. The noise level in the work environment is usually moderate but can be loud at times.

FOREST HOME EMPLOYMENT STATEMENT

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. All terms and conditions of Forest Home’s at-will employment, duties, and responsibilities are subject to the Forest Home Employee Handbook.