Access Ops Associate

We are looking for an Access Ops Associate to support patient registration and appointment access services for a healthcare organization in Newark, California. This Long-term Contract position plays an important role in helping patients, providers, and community partners navigate scheduling, registration, and related administrative processes with accuracy and professionalism. The ideal candidate brings strong customer service skills, sound judgment, and the ability to manage high-volume communications while maintaining compliance and a patient-centered approach.Responsibilities:• Guide patients through registration activities, appointment scheduling, rescheduling, and cancellations across multiple clinics and service lines.• Respond to inbound and outbound calls, record relevant details accurately, and direct requests to the appropriate teams for timely follow-up.• Maintain current and accurate patient records by reviewing demographic, coverage, and other required information within medical record systems.• Recognize urgent patient concerns or workflow issues and elevate them promptly to the appropriate department or leadership contacts.• Verify insurance-related requirements, support authorization steps when needed, and keep patients informed about the status of their access needs.• Coordinate outpatient visits and related services to help create a seamless experience across departments and specialty areas.• Support referring and community physicians by facilitating connection points for consultation requests and access to the appropriate providers.• Provide care coordination support when applicable to help ensure patient needs are addressed efficiently and in alignment with established protocols.• Follow hospital standards, regulatory expectations, and patient safety practices while contributing to a respectful, secure, and service-focused environment.