Accela System AdministratorLocation: Atlanta, Georgia 30303-REMOTEThe system administrator will work closely with AIM (IT Department), Department of City Planning (DCP), other City of Atlanta resources, and the software vendor (Accela) as needed.This role will focus primarily on supporting the Sr. Accela System Administrator and the customers who use Accela and other permitting-related applications.The System Administrator will work with business and technical staff to estimate level of effort for requested changes, solution and document application changes, establish processes, and implement best practices.
The role requires the ability to troubleshoot configurations and customizations.The Accela System Administrator will have the opportunity to perform a variety of functions in the development lifecycle, including systems analysis, programming, configuration, testing, change management, maintenance and user communication tasks to deliver new mission critical solutions to various City agencies.Knowledge, Qualifications, Skills, and Abilities:Minimum three years of current, professional IT development experienceAbility to generate simple and complex SQL queries from a specification document using PL/SQL (Oracle) syntaxExperience creating and formatting reports using Crystal ReportsExperience developing custom functionality using JavaScriptExperience creating custom database viewsDatabase and file management techniquesProviding direct customer support and end user trainingTroubleshooting complex application, integration and performance issuesConducting root cause analysis and providing solutions that minimize the impact to the businessRecommend and draft standards, policies and procedures that promote a stable and sustainable enterprise application environmentExperience with Accela platform, including Automation, Citizen Access, and Data Manager is desirableKnowledge of the Accela database schema or aptitude to quickly learnEstablish and maintain working relationships with employees, agencies, and vendorsEffectively communicate orally and in writingWork with software vendors, contractors and industry experts in a lead roleEducationBachelor’s Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related fieldEquivalency: Appropriate education and experience may substitute for education requirements.