911 Systems Consultant and Technical Resource

Job Title: 911 Systems Consultant and Technical Resource
Location: Philadelphia, PA 19111 (Hybrid)
Job Type: Contract
Duration: 6 Months
Experience: 8+ years
Job Overview
Key Responsibilities

• Provide day-to-day technical support and vendor management for 911 systems
• Confer with stakeholders to determine computing and information management needs; set priorities for 911 technology projects
• Develop plans to analyze and upgrade existing systems; direct installation and validation of new hardware and software
• Participate in RFP, RFI, proposal and contract reviews; manage vendor SLA compliance and approve deliverables
• Oversee all testing and deployment activities for 911 system enhancements
• Forecast infrastructure, equipment costs, and IT personnel needs for 911 operations
• Assist with hardware and software deployment of 911-related computer equipment
• Participate in after-hours major incident problem resolution on an on-call basis

Required Skills

• Computer Aided Dispatching (CAD) and 911-related technologies
• Networking and Security
• Technology and Application Architecture
• Software Development Lifecycle (SDLC)
• Operating System Management
• Database Technology
• Disaster Recovery and Continuity of Operations
• Computerized System Validation (CSV) strategies and standards
• Vendor management and SLA oversight
• RFP/RFI participation and contract review

Preferred Skills

• Experience working with public safety or emergency communications agencies
• Familiarity with city/government IT environments and governance

Location & Work Model
Hybrid - Philadelphia, PA 19111. Candidates must be available for in-person work as required. Final interview will be conducted in person.
Engagement Details
6-month contract. Interview process: initial video screen followed by in-person final interview. Work hours capped at 37.5 per week under standard conditions; on-call availability required for 911 system emergencies.