9087 - Store Manager

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.

Brief Description

Store Manager

General Position Summary

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service.

Principle Duties and Responsibilities

People & Training Development

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members.
• Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids standards.
• Perform people‑related actions to update team information, including approving time‑off requests, shift swaps, availability, timecards, qualifications, and other records.
• Lead and monitor ongoing training strategy for non‑Keyholders and other employees.
• Address all employee concerns or issues and partner with internal support when necessary.
• Drive team engagement through recognition, continuous check‑ins, and performance management documentation.
• Collaborate across store channels or districts using company discussion boards or regional chat platforms.

Customer Experience

• Lead and execute Lids selling strategy to achieve KPIs and sales targets.
• Resolve customer feedback and address issues in the moment, including escalations and urgent requests, to “make it right” for customers.
• Manage and direct in‑store team members to ensure optimal customer service and support overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers through employee education.

Operations

• Manage compliance with scheduling and payroll processes in line with policies, budgets, and applicable law.
• Plan, prepare, and manage schedules based on team qualifications, availability, and performance.
• Manage business disruptions and provide operational continuity during closures, absences, or schedule changes.
• Execute operation‑focused directives, promotions, and initiatives from Lids HQ.
• Maintain safe working environment by adhering to policies and procedures.
• Maintain store technology and equipment, conduct audits, verify functionality, facilitate updates, and order repairs.
• Maintain store facilities, supplies, and services by executing service requests and replenishing supplies.
• Manage cash accurately, including opening and closing till, using counterfeit protection, and conducting bank drops.
• Prepare the store for inventory audits and support audits as needed to confirm inventory accuracy.

Product & Inventory Management

• Drive overall store product strategy, including supervising receiving, processing, merchandising, and exiting through purchase or transfer.
• Organize the backroom to maximize efficiency and space utilization.
• Ensure product integrity and vendor‑specific regulations.
• Lead execution of weekly markdowns and markups for proper pricing.
• Monitor and manage sell‑through and inventory accuracy.
• Manage transfers or ship‑backs per company standards.
• Execute optimal layout and visual merchandising strategy, including window activations and seasonal changes.
• Maintain the look and feel of the store through day‑to‑day VC and minor adjustments.
• Execute special pricing signage and promotional presentation adjustments during operating hours.

Job Required Knowledge And Skills

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills and capability to deliver training material.
• Strong interpersonal and communication skills.
• Proven ability to perform independently with minimal supervision.
• Willingness to travel overnight for training or business meetings.
• Ability to work varying days and hours and maintain excellent attendance.
• Proven managerial skills.

What We Offer

• Comprehensive medical, dental, and vision coverage.
• Retirement plan with company match.
• 100% employer‑paid benefits, including short‑term and long‑term disability, life and AD&D insurance, and an Employee Assistance Program.
• Paid Time Off.
• Generous employee discount and exclusive perks.
• Ongoing career development, including discounted secondary education courses.
• A collaborative, innovative, and team‑oriented work environment.
• Early Wage Access options for added financial flexibility.
• Uncapped monthly bonus potential.

Physical Demands & Requirements

• Occasionally lift up to 50 pounds.
• Occasionally climb a ladder and work hands‑overhead.
• Constantly stand during shift.
• Frequently walk during shift.
• Frequently hear and communicate verbally with customers, employees, and other personnel.
• Frequently observe the store visually and read written or digital information.
• Frequently operate a computer and mobile POS system and relative software programs.
• Reasonable accommodations may be made for individuals with disabilities. For inquiries, contact

Reports To

District Sales Manager

Pay Transparency Statement

The hourly range for this position represents base pay only. The base pay offered will consider internal equity and may vary depending on geographic region, job‑related knowledge, skills, scheduled hours, and experience. A monthly store performance bonus may be provided as part of the compensation package. In addition to base and bonus compensation, full‑time employees are eligible for medical, dental, vision, retirement plan, paid time off (PTO), and additional benefits such as pet insurance and family accidental and critical care benefits. A cell phone stipend may be provided in certain geographical areas as required by law.

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications to perform the essential duties of the role and meet all applicable employment standards. Candidates must be legally authorized to work in the United States or Canada. Current or future employment‑based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Accessibility Assistance

Applicants who require accessibility assistance to submit an employment application may email A member of our Talent team will respond as soon as reasonably possible.