886376-COMMERCE-DISTRIBUTED COMPUTER SYSTEMS ANALYST II - 40046205

Distributed Computer Systems Analyst IIThis position is a member of the Service Desk team and provides tier 1 and 2 support for users and computer systems both in-person and remotely, to include but not limited to: COM systems, Network/Communication, Software, Hardware (i.e.: desktop computers, printers, peripherals), and Mobile Devices. The incumbent in this position will work on special projects and also provide customer support services, and other duties as required, in the areas of Local Area Network (LAN) and Wide Area Network (WAN) systems.Required Knowledge, Skills, and Abilities:Knowledge of System Center Configuration Manager (SCCM)Knowledge of Active Directory (AD) Group policy in an enterprise environmentKnowledge of PowerShell and batch scriptingKnowledge of remote access software or clientsSkilled in the use of Active Directory (AD), AD user accounts, and AD computer accountsSkilled in deploying software, patches, and scripts in an enterprise environmentSkilled in administrating Windows operating system platformsSkilled with service ticket systems and tracking user problems in a HelpDesk environmentSkilled in the administration, maintenance, and analysis of computer software and hardwareAbility to communicate effectively both in person and through electronic mediumsAbility to work independently and as a team memberAbility to research and utilize problem-solving techniquesAbility to comprehend, develop, and interpret technical documentationAbility to manage time by prioritizing issues according to severity and organizational needAbility to understand and comply with laws, rules, regulations, policies, and proceduresQualifications:As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.Must be available for on-call and overtime as required.Must be available for emergency situations (e.g. hurricanes, etc.).Must be able to lift at least 30 lbs.Minimum 5 years software and hardware desktop support.Preferred: 5 years Customer Service/Helpdesk Experience5 years Active Directory and group policy experienceMust be Able to Assist Remote usersMust be Able to Train StaffMust have ServiceNow ExperienceAdobe AdministratorPay: $40,000 - $49,500 AnnuallyOur Organization and Mission:FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.

(TTY/TDD or the Florida Relay Service - 711.)Where You Will Work:Tallahassee is Florida's Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida's Big Bend. FloridaCommerce's main office is in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state's Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state's annual budget. Being in Tallahassee will guarantee you unique experience, professional growth, entertainment, and culture. Tallahassee is: Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources. Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee State College (TSC).

Approximately 22 miles from the nearest beach. Within a state having no state income tax for residents of Florida.WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option)Retirement plan options, including employer contributionsNine paid holidays and a Personal Holiday each yearAnnual and Sick Leave BenefitsStudent Loan Forgiveness Program (Eligibility required)Flexible Spending AccountsTuition Fee Waivers (Accepted by major Florida colleges/universities)Ongoing comprehensive training providedCareer GrowthHighly skilled, professional environmentFor a more complete list of benefits, visit care about the success of our employees. We are always improving our technology, our tools, our customer's experiences, and ourselves. A rewarding experience for reliable, compassionate, and professional employees.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ( ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section , F.S., Drug-Free Workplace Act.VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.