6404 - Store Manager

Overview

Store Manager at Lids Sports Group. Lead the store team, drive sales, deliver exceptional customer service, and manage store performance in alignment with company goals.

Responsibilities

People & Training Development

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members to Lids.
• Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of their stores and Lids overall.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Standards (e.g. company dress code, etc.).
• Perform people-related actions to update team member information, including approving time off requests, approving shift swaps, updating availability, timecards, qualifications, and other employee records as needed.
• Lead and monitor your store’s ongoing training strategy, including training non-Keyholders, process changes, promotions or job changes, and new programs or initiatives.
• Address all employee concerns or issues, including knowing when to partner with internal support to take appropriate action.
• Drive team engagement by ensuring team members are given recognition and continuous check-ins, including performance management and documentation when relevant, to support and reinforce career and personal growth.
• Collaborate across store channels and/or districts using company Discussion Boards or district and regional chat platforms.

Customer Experience

• Lead and execute Lids selling strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
• Resolve customer feedback and address issues in the moment, including escalations, urgent requests, and resolutions to “make it right.”
• Direct in-store team members to ensure optimal customer service that values customers’ time and supports store operations.
• Offer opportunities for customers to participate in Lids membership programs or in-store offers through employee education.

Operations

• Manage scheduling and payroll compliance with policies, procedures, budgets, and applicable law.
• Plan, prepare, and manage the schedule based on team qualifications, availability, and performance.
• Handle business disruptions and maintain operational continuity (e.g., store closures, absenteeism, scheduling impacts).
• Execute company-level directives, promotions, and initiatives from Lids HQ.
• Adhere to Policies & Procedures Manual to maintain a safe work environment.
• Maintain store technology and equipment (MPOS, Lids Custom) with daily audits, updates, and repairs as needed.
• Maintain store facilities, supplies, and services by processing service requests and replenishing stock.
• Manage cash handling, including opening/closing tills, counterfeit protection, and bank drops.
• Prepare store for inventory audits and support inventory accuracy as needed.

Product & Inventory Management

• Drive overall store product strategy, including receiving, processing, merchandising, and exiting through purchase or transfer.
• Organize backroom to maximize efficiency and space.
• Ensure product integrity with vendor-specific regulations and special release dates.
• Lead weekly markdowns and price adjustments as needed.
• Monitor sell-through and inventory accuracy; manage transfers or ship-backs per standards.
• Execute visual merchandising (VM) and product presentation strategy, including window activations and seasonal changes.
• Maintain store look and feel through day-to-day VM and store actions.
• Adjust pricing signage and promotions during operating hours to align with sell-through strategy.

Job Required Knowledge And Skills

• Established ability to produce sales results while minimizing loss.
• Proven supervisory skills with capacity to deliver training and assess retention.
• Strong interpersonal and communication skills.
• Proven ability to work independently with minimal supervision.
• Ability and willingness to travel overnight for training and/or business meetings.
• Ability to work varying days and hours based on business needs and maintain excellent attendance.
• Proven managerial skills.

What We Offer

• Comprehensive medical, dental, and vision coverage
• Retirement plan with company match
• 100% employer-paid benefits, including short-term and long-term disability, life and AD&D insurance, and an Employee Assistance Program
• Paid Time Off
• Generous employee discount and exclusive perks
• Ongoing career development, including discounted secondary education courses
• A collaborative, innovative, and team-oriented work environment
• Early Wage Access options to provide added financial flexibility
• Uncapped monthly bonus potential

Physical Demands & Requirements

• Ability to occasionally lift up to 50 pounds.
• Ability to occasionally climb a ladder and work with hands overhead.
• Ability to constantly stand on shift.
• Ability to frequently walk on shift.
• Ability to frequently hear and communicate verbally with customers, employees, and other personnel.
• Ability to frequently visually observe the store and read written or digital information.
• Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. For inquiries related to reasonable accommodations, please contact

Reports To

• District Sales Manager

Additional Information

• Pay Transparency Statement

The hourly range for this position represents base pay only. The base pay offered will consider internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, scheduled hours, and experience, among other factors. A monthly store performance bonus may be provided as part of the compensation package depending on the employee’s role and organizational level. In addition to base and bonus compensation, full-time employees are eligible for Medical, Dental, Vision, Retirement Plan, paid time off (PTO), and additional benefits such as pet insurance, family accidental and critical care benefits, and more. A cell phone stipend may be provided in certain geographical areas as required by law.

Employment Requirements

Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. Being legally authorized to work in the United States or Canada is a pre-condition of employment for this position. Current or future employment-based visa sponsorship is not available for this role.

Equal Employment Opportunity

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Notice to Applicants

In connection with your application, we collect information that identifies, reasonably relates to, or describes you (“Personal Information”). The categories of Personal Information we collect include your name, email address, mailing address, other contact information, employment history, and educational history. We collect and use this information for human resources and business management purposes, including identifying and evaluating candidates for employment or future contract opportunities, and maintaining recruiting and hiring records. Additional information collected may include government-issued identification numbers, work authorization, emergency contact information, and other employment-related information.

Need Accessibility Assistance?

Applicants who require accessibility assistance to submit an employment application may email A member of our Talent team will respond as soon as reasonably possible. This email address is only for individuals seeking reasonable accommodation when applying for a career at Lids.