About Lids Sports Group
At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.
Assistant Store Manager
Position Summary
Assistant Store Managers are the heart and soul of the Lids brand. They foster customer passion for sporting and fashion goods, ensuring that all store areas are engaging and that the company’s performance objectives are met through exceptional customer service and store leadership.
Responsibilities
People & Training
- Act as manager on duty for scheduling, complaints, and other responsibilities when the Store Manager is absent.
- Manage store associates through LIDS Training Programs, goal‑setting, and follow‑up.
- Administer progressive discipline in the Store Manager’s absence.
- Engage team in a fun, productive environment and explain how their work supports store success.
- Contribute to a respectful and inclusive environment and enforce brand standards.
- Schedule and staff the store, calling in associates during unexpected peaks.
- Assist in recruiting and training store personnel on operations and procedures.
- Encourage compliance with company policies, inventory safeguards, and financial controls.
- Other duties as assigned.
Customer Experience
- Lead, execute, and support Lids selling strategy to achieve KPIs and sales targets.
- Resolve customer feedback and escalations promptly, striving to “make it right.”
- Encourage participation in membership programs and special in‑store offers.
- Maintain visual merchandising, signage, and store cleanliness per guidelines.
- Present a professional appearance in line with the company dress code.
Operations
- Implement company‑level directives, promotions, and initiatives.
- Follow Policies & Procedures manual for a safe work environment.
- Maintain store technology and equipment, including daily audits and updates.
- Oversee facilities and supplies, submitting repair orders and replenishing stock.
- Manage cash with accurate till procedures and protection practices.
- Support inventory audits and preparation.
- Open and close the store per Operations P&P manual.
Product & Inventory Management
- Protect company assets in line with LIDS Retail policies.
- Prepare proper work schedules within wage control guidelines.
- Handle inventory transactions: receiving, transfers, price changes, and counts.
- Organize the backroom efficiently to maximize productivity.
- Execute visual merchandising, window activations, and seasonal changes.
- Maintain store look through day‑to‑day VM actions.
- Adjust pricing signage and promotional displays during operating hours.
Job Required Knowledge & Skills
- Achieve sales results while minimizing loss.
- Strong interpersonal and verbal communication skills.
- Ability to work unsupervised.
What We Offer
- Employee discounts and perks.
- Career development opportunities and professional training.
- A collaborative, innovative, and team‑oriented work environment.
- Early Wage Access options for added financial flexibility.
Physical Demands & Requirements
- Occasional lifting of up to 50 pounds.
- Occasional ladder climbing and overhead work.
- Constant standing and frequent walking during shifts.
- Frequent verbal communication with customers and staff.
- Frequent visual observation of store and written or digital information.
- Frequent use of computers and mobile POS systems, including related software.
- Reasonable accommodations may be provided for disabilities.
Employment Requirements
Candidates must possess the experience, skills, physical abilities, and qualifications required to perform the essential duties of the role. Legal authorization to work in the United States or Canada is a pre‑condition of employment. Current or future employment‑based visa sponsorship is not available.
Equal Employment Opportunity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr