44 North Case Manager
We are seeking a compassionate, motivated, and recovery-oriented Case Manager to join our 44 North team. This role provides an opportunity to support individuals experiencing serious mental illness and co-occurring conditions as they work toward housing stability, recovery, and community integration.
As a 44 North Case Manager, you will play a vital role in helping residents maintain stable housing, access community resources, develop life skills, and achieve their self-identified goals. You'll work alongside a multidisciplinary team dedicated to providing person-centered, trauma-informed, and recovery-focused services.
Salary: $47,280.72 annually
Enjoy a 36-hour work week while maintaining full-time benefits. Schedule: Dayshift | 9-hour shifts
Benefits include 15 paid holidays annually - including your birthday, a robust paid time off program, 401(k) employer match up to 5%, annual merit increase & bonus opportunities, medical, dental, vision & life insurance, mission-driven work that changes lives, and a supportive and collaborative team culture.
44 North provides supportive housing and recovery-focused services to individuals living with serious mental illness and co-occurring conditions. Our team utilizes Housing First, trauma-informed, strengths-based, and recovery-oriented approaches to help residents build stability, independence, and long-term success.
Residents receive individualized support through case management, life skills development, community integration activities, and connections to healthcare, employment, education, and other essential resources.
As a 44 North Case Manager, you'll provide comprehensive case management and supportive services designed to help residents thrive in the community.
Case Management Services
- Collaborate with residents to identify needs and develop individualized service plans
- Meet regularly with residents to review goals, progress, and evolving needs
- Support residents in maintaining housing stability and complying with housing requirements
- Assist residents with housing recertifications and required documentation
- Connect residents to healthcare, employment, education, benefits, and community resources
- Assist residents in obtaining and maintaining eligibility for Medicaid, SNAP, and other benefits
- Provide client advocacy and support navigation of complex systems
- Utilize assertive outreach and engagement strategies to encourage participation in services
Life Skills & Community Integration
- Develop and facilitate life skills groups
- Coordinate transportation for appointments, community activities, and special events
- Support resident participation in activities that promote independence and community engagement
- Utilize motivational interviewing techniques to support self-directed recovery goals
- Apply Housing First, trauma-informed, and strengths-based approaches in all interactions
Documentation & Compliance
- Maintain accurate and timely documentation in KIPU, HMIS, Azure, and other required systems
- Complete case notes, assessments, care plans, and related documentation within required timeframes
- Ensure compliance with HIPAA, 42 CFR Part 2, and organizational policies
- Complete HRSS documentation, billing requirements, and fund requests as applicable
- Maintain organizational productivity and documentation standards
Team Collaboration
- Collaborate effectively with clinical, housing, medical, and community partners
- Participate in team meetings, supervision, and required trainings
- Assist the Program Manager with administrative and program support tasks as needed
- Serve as a positive role model through professional, recovery-oriented interactions
Why You'll Love This Role
- Build meaningful relationships with residents and support their recovery journey
- Help individuals maintain stable housing and improve quality of life
- Work within a supportive multidisciplinary team
- Utilize evidence-based engagement strategies including Motivational Interviewing
- Make a direct impact on reducing homelessness and improving community integration
- Join a mission-driven organization dedicated to changing lives
Qualifications
Preferred
- Bachelor's Degree in a human services-related field
- Active Utah Social Service Worker (SSW) license
Required
- Case management experience
- Strong interpersonal, communication, and problem-solving skills
- Ability to work effectively with individuals experiencing serious mental illness and co-occurring disorders
- Strong organizational skills and attention to detail
- Ability to document services accurately and professionally
- Proficiency with Microsoft Office and electronic documentation systems
- Reliable attendance and punctuality
Preferred Experience
- Experience working with individuals experiencing serious mental illness
- Experience with substance use disorders
- Experience working with individuals experiencing homelessness
- Familiarity with Housing First and recovery-oriented models of care
- Experience facilitating groups and community-based services
- Familiarity with KIPU and HMIS systems
What We're Looking For
The ideal candidate is:
- Recovery-oriented and strengths-based
- Trauma-informed and person-centered
- Skilled at building rapport with individuals who have complex needs
- Organized and detail-oriented
- Collaborative and team-focused
- Comfortable working both independently and as part of a multidisciplinary team
- Passionate about helping individuals achieve stability, independence, and meaningful recovery
At First Step House, every day is an opportunity to make a lasting impact. Join a team that believes recovery is possible and works tirelessly to help people build lives of meaning, purpose, and recovery.