4 - Nights & Weekends Remote ServiceTitan Experienced CSR Part-Time

About Pink Callers

We’re a US-based ServiceTitan-certified call center specializing in remote customer service for HVAC, plumbing, roofing, and electrical contractors. Our team combines industry expertise with cutting-edge AI tools to seamlessly manage customer calls, book appointments, and strengthen client relationships—so contractors can focus on the work they do best.

Our Values: Teamwork Transparency Proactive Problem-Solving Leadership

Your Role: Experienced After-Hours Remote Rockstar

What You’ll Do:

• Handle inbound and outbound calls with professionalism and empathy
• Confidently use ServiceTitan to schedule appointments, manage calls, and document customer interactions
• Apply your customer service expertise to resolve concerns quickly and effectively
• Consistently secure booked appointments while maintaining a high-quality customer experience
• Achieve a booking conversation rate of 90% or above
• Thrive in a collaborative, fast-paced, remote-first environment
• Mentor newer team members by leading by example

What We’re Looking For:

• 2+ years of CSR or call center experience (preferably in trades or service industries)
• Direct ServiceTitan experience required (Jobber/HouseCall Pro a plus)
• Outstanding verbal and written communication skills
• Proven ability to problem-solve and perform under pressure
• Tech-savvy and comfortable using tools like Slack, Trello, Dialpad, and email
• Team-first mindset with the ability to work independently

After-Hours Open Hours:

M-F: 5 PM – 1 AM EST

Weekends: 8 AM – 1 AM EST

• Shifts are based on client demand, coverage, and employment laws & regulations.

What You’ll Need (Tech Requirements)

• Computer with Operating System : Windows 11 (64-bit) or macOS Ventura+
• Processor : Intel i5 or AMD Ryzen 5 (Quad-Core, 2.4GHz or higher)
• RAM : 8 GB minimum
• Storage : 256 GB SSD (Solid State Drive)
• Display : 1080p HD (1920×1080) or better, 21″ monitor preferred (external monitor required if using laptop)
• Camera : Internal or external HD webcam (720p minimum)
• Peripherals : All wired (keyboard, mouse, headset)
• Headset : USB-wired with noise-canceling mic (no Bluetooth)
• Internet :
• Download speed: 200 Mbps minimum
• Upload speed: 20 Mbps minimum
• Latency: under 50ms, no packet loss
• Ethernet connection only
• Security : Active antivirus (e.g., Windows Defender or Norton/McAfee for Mac)
• Ports : 2 available USB ports

Why Join Pink Callers?

• Competitive hourly wage with advancement opportunities
• $500 performance bonus after completing the introductory period
• Referral bonuses for bringing other high performers to our team
• Comprehensive paid training (including ongoing ServiceTitan updates)
• Remote-first culture with flexibility and career growth

Ready to Bring Your Experience to the Next Level?

Apply today and join a team where your ServiceTitan expertise and customer service skills make a real difference in the trades industry.

Pink Callers is an equal opportunity employer committed to diversity and inclusion.

Requirements

• Employment Type: Part-time
• Work Hours: 24 to 40 hours work
• Required Education: High school or equivalent
• Required Experience: Experienced(2) years