3E, Intapp, CFA Engineer
Rate: $50/hr
Location: Hybrid based out of Phoenix, AZ (2-3 days/wk)
Technical Skills Required:.Net, mySQL, API's .net, iManage, SQL, ServiceNow, Legal
Responsibilities:
- Support and maintain customer applications within contractual SLA targets.
- Managing incidents, service requests, problems, changes and enhancements using ITSM tools and processes
- Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner
- Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times
- Problem determination, workaround resolution, root cause analysis, major incident management
- Deployment of service releases, patches, requests and customizations
- Create productive relationships with and between key stakeholders
- Ensure that solution and application support documentation is maintained to the highest quality and accuracy
Other Responsibilities:
- Creation and distribution of knowledge and information with other team members
- Ability to work with cross-functional teams
- High attention to detail
- Rollout operational changes, functional enhancements and projects as per schedule
Required Skills:
- Hands-on experience in Level 2 Production Support responsibilities.
- Understanding of ITIL process(Incident, problem, configuration, change and release management)
- Practical experience of iManage
- Excellent analytical and problem solving skills
- Ability to work both independently and as part of a team
- Excellent customer service skills
- Understanding of software development cycle
- Good communication skills
- Ability to understand the logic flow of programming through reading scripts/other programming languages
- Familiarity with source control tools
Years of experience required: 6-8