3E, Intapp, CFA EngineerRate: $50/hrLocation: Hybrid based out of Phoenix, AZ (2-3 days/wk)Technical Skills Required:.Net, mySQL, API's .net, iManage, SQL, ServiceNow, LegalResponsibilities:Support and maintain customer applications within contractual SLA targets.Managing incidents, service requests, problems, changes and enhancements using ITSM tools and processesEnsuring that client systems are fully operational and any loss of service is restored in a timely and efficient mannerProviding a high level of service to our customers and adhering to our strict SLAs for response and restoration timesProblem determination, workaround resolution, root cause analysis, major incident managementDeployment of service releases, patches, requests and customizationsCreate productive relationships with and between key stakeholdersEnsure that solution and application support documentation is maintained to the highest quality and accuracyOther Responsibilities:Creation and distribution of knowledge and information with other team membersAbility to work with cross-functional teamsHigh attention to detailRollout operational changes, functional enhancements and projects as per scheduleRequired Skills:Hands-on experience in Level 2 Production Support responsibilities.Understanding of ITIL process(Incident, problem, configuration, change and release management)Practical experience of iManageExcellent analytical and problem solving skillsAbility to work both independently and as part of a teamExcellent customer service skillsUnderstanding of software development cycleGood communication skillsAbility to understand the logic flow of programming through reading scripts/other programming languagesFamiliarity with source control toolsYears of experience required: 6-8