City of Somerville's 311 Customer Service Representative handles incoming requests at the 311 contact center, logs information into CRM, directs inquiries, and assists constituents with resolutions. Must maintain a professional demeanor, use MS 365 tools, and work with flexibility including possible remote work.
Minimum high school diploma and 1–3 years in communications or call center. The role emphasizes accurate data handling, timely problem solving, and customer-focused service in a
#J-18808-Ljbffr311 Service Center Agent - Remote Friendly in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.